syncronize

Tor Iversen's Avatar

Tor Iversen

26 Apr, 2017 09:06 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2017-04-26-230235.zip' by dragging it from your desktop onto the 'Attach File' button below.

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* beaTunes: 4.6.14
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.131-b11
* Vendor: Oracle Corporation
* OS: Mac OS X 10.12.3, x86_64
* Library: FileSystem
* Memory: 92m - 512m
* Registered as: Tor Iversen

Serato, first I take down music from the YouTube, synchronize with you're program. I've done this for years. But to day after update, I can't synchronize and pick up the music again in Serato DJ, any help here? Thank you

  1. Support Staff 1 Posted by hendrik on 27 Apr, 2017 06:49 AM

    hendrik's Avatar

    Hey Tor,

    But to day after update, I can't synchronize and pick up the music again in Serato DJ, any help here? Thank you

    Did you see any error messages?
    Do you see the new songs in beaTunes at all?

    Please use Help -> Upload Logs to upload your logs. Perhaps there is useful info there.

    -hendrik

  2. 2 Posted by evansthompson on 30 Apr, 2017 04:22 PM

    evansthompson's Avatar

    I'm have the same issue. Every time I "synchronize," it reverts to a file set from 2/2. It doesn't pick up any new songs in iTunes. I've uploaded logs.

  3. Support Staff 3 Posted by hendrik on 30 Apr, 2017 04:29 PM

    hendrik's Avatar

    Hey there,

    took a look at your logs. Something seems to be wrong with the database.
    Please go to the Tools menu and attempt to Repair Database. This will require a restart.

    Do you have embedding of non-iTunes fields (general preferences) turned on?

    Cheers,

    -hendrik

  4. 4 Posted by evansthompson on 30 Apr, 2017 06:53 PM

    evansthompson's Avatar

    Thanks. I was in the middle of Rebuilding the database after a Repair failed. (I found a similar thread.)

    Yes, I do have that setting on.

  5. Support Staff 5 Posted by hendrik on 30 Apr, 2017 07:20 PM

    hendrik's Avatar

    Cool, then you should be fine.

    -hendrik

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