fatal error

brunogervais01's Avatar


30 Mar, 2017 01:35 PM

I get this message when trying to open the app:
A fatal error occurred during initialization: java.lang.RuntimeException: java.util.concurrent.TimeoutException For help, please contact beaTunes support at http://help.beatunes.com/ Make sure to state which operating system (Windows, macOS, …) and version of beaTunes you are using and attach a zip archive of all files from /Users/diegoolave/Library/Logs/beaTunes if possible.

  1. Support Staff 1 Posted by hendrik on 30 Mar, 2017 01:39 PM

    hendrik's Avatar

    Hey Bruno,

    Any chance iTunes was showing a dialog?


    • close beaTunes
    • start iTunes
    • make sure any iTunes dialogs are answered and then closed
    • start beaTunes

    Does it work now?



  2. 2 Posted by brunogervais01 on 30 Mar, 2017 01:45 PM

    brunogervais01's Avatar

    I just did that and apparently it seems to work now... I'll let you know if something doesn't work.
    Thanks for your quick help.

  3. Support Staff 3 Posted by hendrik on 30 Mar, 2017 01:47 PM

    hendrik's Avatar

    No problem.

    In essence, beaTunes cannot work, if an iTunes dialog is open, as iTunes then does not react to AppleScript (or COM in the case of Windows) anymore...



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