Analysed songs are blank (no key, no bpm, no colours etc) - I have just uploaded my logs

Maria Bermudes's Avatar

Maria Bermudes

28 Mar, 2017 04:50 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2017-03-28-174915.zip' by dragging it from your desktop onto the 'Attach File' button below.

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* beaTunes: 4.6.1
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.92-b14
* Vendor: Oracle Corporation
* OS: Windows 10 10.0, amd64
* Library: iTunes
* Memory: 92m - 512m
* Registered as: jano bermudes

  1. Support Staff 1 Posted by hendrik on 28 Mar, 2017 04:54 PM

    hendrik's Avatar

    Hey Jano,

    Analysed songs are blank (no key, no bpm, no colours etc) - I have just uploaded my logs

    Were there any error message during the analysis? And are your songs stored on your local hard drive and accessible (no DRM)?

    Cheers,

    -hendrik

  2. Support Staff 2 Posted by hendrik on 28 Mar, 2017 04:59 PM

    hendrik's Avatar

    Hey there,

    OK - just looked at the logs.
    There are plenty messages like this:

    CannotWriteException: Cannot make changes to file E:\Music\iTunes\iTunes Media\Music\Compilations\Fabric 22\09 Naxos.m4a because unable to rename the original file to 09 Naxos.old
    

    This implies that you don't have sufficient write privileges in that directory. Please make sure your current user and create and modify files where your music is stored and you should be fine.

    Cheers,

    -hendrik

  3. 3 Posted by Maria Teresa Be... on 28 Mar, 2017 05:23 PM

    Maria Teresa Bermudes's Avatar

    Hi Hendrik,

     

    I am actually Jano’s Mom  He got this program for me.

     

    I solved the problem by closing both Beatunes & I-tunes and opening them again – bpm’s appeared ‘miraculously’…

     

    Thanks for replying.

     

    Best, Maria

  4. Support Staff 4 Posted by hendrik on 28 Mar, 2017 06:54 PM

    hendrik's Avatar

    Hey Maria,

    That surprised me... but - hey - if it works! :-)

    -hendrik

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