Couldn't install Beatunes.

mgutierrez_15's Avatar

mgutierrez_15

02 Mar, 2017 08:07 PM

I'm sendind a screenshot of the message I got when i was trying to install beatunes into my MAC.

I attched all the information of my MAC, so you can see it.

I would like you to help me installing the beatunes ASAP, I already purchase it.

Thanks

  1. Support Staff 1 Posted by hendrik on 02 Mar, 2017 08:37 PM

    hendrik's Avatar

    I'm sendind a screenshot of the message I got when i was trying to install beatunes into my MAC.

    Hey there,

    it looks like the screenshot of the message didn't make it. What does it say?
    The screenshot of the info about your mac I can see.

    -hendrik

  2. 2 Posted by mgutierrez_15 on 02 Mar, 2017 08:47 PM

    mgutierrez_15's Avatar

    There it is.

    Manuel Gutierrez Orduño
    Rio Fuerte y Dr. Luis Mora #280
    Tel. (686)567-07-06
            (686)288-93-78
    [1469040988046_correo]

    ________________________________

  3. Support Staff 3 Posted by hendrik on 02 Mar, 2017 08:50 PM

    hendrik's Avatar

    Thanks.

    Can you please send the logs mentioned in that message?
    You should be able to click on the blue path and a Finder window with the log files should open.

    Cheers,

    -hendrik

  4. 4 Posted by mgutierrez_15 on 02 Mar, 2017 10:13 PM

    mgutierrez_15's Avatar

    I don't know what are the "logs" are?

    Manuel Gutierrez Orduño
    Rio Fuerte y Dr. Luis Mora #280
    Tel. (686)567-07-06
            (686)288-93-78
    [1469040988046_correo]

    ________________________________

  5. 5 Posted by mgutierrez_15 on 02 Mar, 2017 10:22 PM

    mgutierrez_15's Avatar

    I'm in , so I get this message now, as if a didn't purchased the software.

    Manuel Gutierrez Orduño
    Rio Fuerte y Dr. Luis Mora #280
    Tel. (686)567-07-06
            (686)288-93-78
    [1469040988046_correo]

    ________________________________

  6. Support Staff 6 Posted by hendrik on 02 Mar, 2017 10:41 PM

    hendrik's Avatar

    Good it works now.

    You still need to register as described in your registration email.
    I.e. open the beaTunes Help menu, select Register and enter the info from your registration email.

    Cheers,

    -hendrik

  7. Support Staff 7 Posted by hendrik on 03 Mar, 2017 06:55 AM

    hendrik's Avatar

    Hey Manuel,

    is the issue solved?

    -hendrik

  8. 8 Posted by mgutierrez_15 on 31 Oct, 2018 04:52 AM

    mgutierrez_15's Avatar

    Hey there, I bought my upgrade for beautunes, but couldn't do it , could you please help me with these issue?

    Transaction id: ch_1DPCd7ELa9YVugWJRtHXyezw

    Thank you.]

    Manuel G
    ________________________________

  9. Support Staff 9 Posted by hendrik on 31 Oct, 2018 06:45 AM

    hendrik's Avatar

    Hey Manuel,

    but couldn't do it

    What exactly could you not do? What did you try?

    Cheers,

    -hendrik

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