tag:help.beatunes.com,2009-07-24:/discussions/problems/45382-error-opening-beatunes-46beaTunes: Discussion 2016-09-30T09:37:28Ztag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T17:45:57Z2016-09-28T17:45:57ZError opening Beatunes 4.6<div><p>Hey Dave,</p>
<p>That's a really odd error... Can you please:</p>
<ol>
<li>Start the application Terminal (it's in
<code>/Applications/Utilities</code>)<br></li>
<li>Type in<br>
<code>zip -rj Desktop/beaTunesLogs.zip
Library/Logs/beaTunes/</code></li>
<li>Hit the <code>Enter</code> key</li>
</ol>
<p>This will generate a zip file called
<code>beaTunesLogs.zip</code> on your desktop, which contains your
beaTunes logs. Please send me this file.</p>
<p>Thank you,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T18:03:44Z2016-09-28T18:03:45ZError opening Beatunes 4.6<div><p>Hendrik, here you go. THX</p></div>Dave Cobbantag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T18:28:37Z2016-09-28T18:28:37ZError opening Beatunes 4.6<div><p>Thanks.</p>
<p>I have to say, this leaves me a little puzzled.<br>
Have earlier versions of beaTunes 4 worked for you?</p>
<p>That aside, please shut down beaTunes, download the installation
file again and reinstall it by moving it into the
<code>Applications</code> folder. Wait for the copy operation to
finish and then try to start beaTunes again.</p>
<p>Any difference?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T18:56:18Z2016-09-28T18:56:19ZError opening Beatunes 4.6<div><p>My old version worked great. It's only since downloading 4.6
that it's<br>
busted...I tried the clearing cache and reinstalling...no dice. Do
you<br>
have an older version I can try? THX, D</p></div>Dave Cobbantag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T19:13:25Z2016-09-28T19:13:25ZError opening Beatunes 4.6<div><blockquote>
<p>My old version worked great. It's only since downloading 4.6</p>
</blockquote>
<p>What was the version number of that old version?</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T19:41:21Z2016-09-28T19:41:21ZError opening Beatunes 4.6<div><p>I'm pretty sure it was 3.9</p></div>Dave Cobbantag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T19:43:40Z2016-09-28T19:43:40ZError opening Beatunes 4.6<div><p>Hm. There never was a 3.9.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T19:44:37Z2016-09-28T19:44:37ZError opening Beatunes 4.6<div><p>Sorry...I deleted it after installing the 4.6...</p></div>Dave Cobbantag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T19:46:53Z2016-09-28T19:46:53ZError opening Beatunes 4.6<div><p>Looks like it was another 4.x version—you never owned a
beaTunes 3 license.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T19:48:53Z2016-09-28T19:48:53ZError opening Beatunes 4.6<div><p>Could I reinstall an older version?</p></div>Dave Cobbantag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T20:25:02Z2016-09-28T20:25:02ZError opening Beatunes 4.6<div><blockquote>
<p>Could I reinstall an older version?</p>
</blockquote>
<p>You could, but I don't believe that would solve the issue. The
code that causes the problem hasn't been touched in ages...</p>
<p>Can you please check, is there anything special in one of these
folders?</p>
<ul>
<li><code>/Users/dcobba/Library/Java/Extensions</code></li>
<li><code>/Library/Java/Extensions</code></li>
<li><code>/System/Library/Java/Extensions</code></li>
<li><code>/usr/lib/java</code></li>
</ul>
<p>Or do you have some extra special image/media library
installed?</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T20:57:43Z2016-09-28T20:57:43ZError opening Beatunes 4.6<div><p>Nothing at all in java library folders.</p></div>Dave Cobbantag:help.beatunes.com,2009-07-24:Comment/408625282016-09-28T21:02:43Z2016-09-28T21:02:43ZError opening Beatunes 4.6<div><p>Oh well.</p>
<p>Let's try <a href="https://www.beatunes.com/download/beaTunes-4-6-1.dmg">https://www.beatunes.com/download/beaTunes-4-6-1.dmg</a></p>
<p>Does that work for you?</p>
<p>(I'm in Europe and now offline until tomorrow)</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/408625282016-09-29T17:49:59Z2016-09-29T17:49:59ZError opening Beatunes 4.6<div><p>Hendrik, sorry to bug again. I tried the DMG you sent over but
still got<br>
this message...</p>
<p>Any ideas?</p>
<p>Dave</p></div>Dave Cobbantag:help.beatunes.com,2009-07-24:Comment/408625282016-09-30T09:37:27Z2016-09-30T09:37:27ZError opening Beatunes 4.6<div><p>Hey Dave,</p>
<p>You can try :</p>
<ul>
<li><a href="https://www.beatunes.com/download/beaTunes-4-5-9.dmg">https://www.beatunes.com/download/beaTunes-4-5-9.dmg</a>
or</li>
<li><a href="https://www.beatunes.com/download/beaTunes-4-0-9.dmg">https://www.beatunes.com/download/beaTunes-4-0-9.dmg</a></li>
</ul>
<p>But I suspect the problem is not beaTunes, but your system.
You're the first person ever who reported this problem. Is there
anything special with your computer?</p>
<p>Cheers,</p>
<p>-hendrik</p></div>hendrik