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Thomas

Aug 25, 2015 @ 03:15 PM

Serious error occurs during analysis

java.lang.UnsatisifedLinkError:C\Program Files\beatunes4\lib\aduiokern-i386-win-4.5.0.dll: The specified procedure could not be found

1. Support Staff 1 Posted by hendrik on Aug 25, 2015 @ 03:47 PM

   

   Sounds like you're trying to use 32 bit beaTunes without QuickTime installed.
   So, either install http://www.apple.com/quicktime/download/ or use the 64 bit version instead.

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2. 2 Posted by Thomas on Aug 25, 2015 @ 03:58 PM

   

   Quicktime is installed, just updated. Going to restart system and try again.

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3. Support Staff 3 Posted by hendrik on Aug 25, 2015 @ 04:43 PM

   

   Thomas,

   Let me know how that goes - restart after installation is a good idea. Often that ensures dll are registered properly.

   -hendrik

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4. 4 Posted by Thomas on Aug 26, 2015 @ 03:00 AM

   

   No luck. And cannot run 64 bit on 32 bit windows

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5. Support Staff 5 Posted by hendrik on Aug 26, 2015 @ 05:58 AM

   

   Hey Thomas,

   can you please send me your logs then? Sometimes it's a little bit more precise than the message that's displayed.

   See http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... for how to send logs. If you use the upload mechanism, please let me know, once you did.

   Thanks!

   -hendrik

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6. 6 Posted by Thomas on Aug 27, 2015 @ 12:02 AM

   

   Done. I even tried installing the older version but had the same issue

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7. Support Staff 7 Posted by hendrik on Aug 27, 2015 @ 07:11 AM

   

   Thanks for the logs.
   If QuickTime is properly installed this problem is sometimes caused by an older installation of a QuickTime DLL taking precedence.
   This file is called "qtmlclient.dll".
   Can you please search your system for this file and let me know where you find it?

   Thanks.

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8. 8 Posted by Thomas on Aug 27, 2015 @ 10:37 PM

   

   system32 file

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9. 9 Posted by Thomas on Aug 28, 2015 @ 01:47 AM

   

   I deleted the file from system32 and it seems to be working now, thanks!

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10. Support Staff 10 Posted by hendrik on Aug 28, 2015 @ 06:39 AM

    

    Cool.
    May I ask which drive the system32 folder is in? Standard c:\?

    Thanks,

    -hendrik

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11. 11 Posted by Thomas on Aug 28, 2015 @ 06:09 PM

    

    Yes it was

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12. Support Staff 12 Posted by hendrik on Aug 29, 2015 @ 09:54 AM

    

    Odd... beaTunes should have displayed an error message, pointing that out...

    Guess, I'll have to work on the error reporting.

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13. hendrik closed this discussion on Sep 07, 2016 @ 03:57 PM.