Comment field not being written

ryan's Avatar

ryan

21 Aug, 2015 11:57 PM

Hi Hendrik,

I have installed 4.5 and the first issue I see is that the comment tag isn't being written to the file even though Embed non-iTunes info is ticked.

Cheers,
Ryan

  1. 1 Posted by ryan on 22 Aug, 2015 12:06 AM

    ryan's Avatar

    More info .. I think I worked it out .. comments aren't written to the file if you're currently listening to the track .. which is not ideal because I usually comment, rate and make tag changes while I'm listening to a track .. Can you make it so that it queues up unsaved changes and write later when I'm not playing the track?

  2. Support Staff 2 Posted by hendrik on 25 Aug, 2015 02:28 PM

    hendrik's Avatar

    comments aren't written to the file if you're currently listening to the track

    With beaTunes or some other app?

    -hendrik

  3. 3 Posted by ryan on 09 Jul, 2016 07:31 AM

    ryan's Avatar

    Hey,
    Sorry for not following up .. This issue still exists .. not sure what's the cause .. I can write a couple of comments when I first start the application be then the log indicates the tags can't be written due to a file permission error:

    2016-07-09 17:21:37,347 [3294570] [ERROR][AudioMetaData] com.tagtraum.audiokern.AudioMetaData: Commit failed
    java.io.FileNotFoundException: C:\Users\Ryan\Music\Singles\Multicultural\Nobody Home - Entheogen (Original Mix).mp3 (The process cannot access the file because it is being used by another process)

    beaTunes is the only thing open .. this happens even if the song is currently being played or not.

    Also, in this latest version 4.6.3 there's a huge lag when rating music. . The program freezes for up to a minute after clicking on the stars. It's intermittent .. which is not helpful :-/

    I am using iTunes xml library

  4. Support Staff 4 Posted by hendrik on 12 Jul, 2016 12:40 PM

    hendrik's Avatar

    Hey Ryan,

    beaTunes is the only thing open

    Really? Typically, with an iTunes-based library, iTunes must be on for beaTunes to work properly.

    Also, in this latest version 4.6.3 there's a huge lag when rating music. . The program freezes for up to a minute after clicking on the stars. It's intermittent .. which is not helpful :-/

    Are you running an analysis in beaTunes? Or is there perhaps an iTunes dialog (e.g. Get Info) open?

    In any case, can you please attach your logs. http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... explains how it's done.

    Thanks,

    -hendrik

  5. Support Staff 5 Posted by hendrik on 12 Jul, 2016 12:52 PM

    hendrik's Avatar

    Are you running an analysis in beaTunes? Or is there perhaps an iTunes dialog (e.g. Get Info) open?

    Another idea: can you please run Tools -> Repair Database. After you have restarted beaTunes, does the problem persist?

  6. Support Staff 6 Posted by hendrik on 18 Nov, 2016 07:49 AM

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  7. hendrik closed this discussion on 18 Nov, 2016 07:49 AM.

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