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BeaTunes 4.0

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kengorenc

Apr 19, 2015 @ 02:08 AM

Just bought the license for the BeaTunes 4.0 Every time I go to enter the registration details, BeaTunes freezes and will not respond.

I have attempted to enter the reg. code 5 times and the program stops responding.

Please advise on what to do.

Ken Gorenc

1. Support Staff 1 Posted by hendrik on Apr 19, 2015 @ 02:39 AM

   

   Hey Ken,

   Can you please go to the Help menu, choose Upload Logs and let me know when you've done so?

   Thanks,

   -hendrik

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2. 2 Posted by kengorenc on Apr 19, 2015 @ 03:19 AM

   

   Thanks for your quick response.

   I was able to enter the license code and get Bea Tunes working. Now I would
   like to know how to shut off the information pup up announcing the song
   playing. This make an awful loud pop noise that I don't want

   Again Thank You

   Ken G

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3. Support Staff 3 Posted by hendrik on Apr 19, 2015 @ 03:31 AM

   

   This make an awful loud pop noise that I don't want

   I'm not quite sure what pop noise you are referring to and whether it's in any way connected to a popup.

   The popup—is that the system tray popup? Does the noise occur on any song or just songs of a certain format (like mp3)?

   I noticed that you sent the first post from a computer using Windows XP.
   XP is not officially supported by beaTunes (see system requirements), because it does not support certain audio decoding libraries first introduced by Microsoft in Windows Vista (and made usable in Windows 7). The issue can very well stem from there. Are you using the 32 bit or the 64 bot version?

   Cheers,

   -hendrik

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4. 4 Posted by kengorenc on Apr 19, 2015 @ 03:46 AM

   

   Hi Hendrik

   The pop up is from the Bea Tunes system tray icon, this pop is a notifier
   of the track that just starts and does this on every song that starts.

   I am using 32 bit on XP.

   Ken G

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5. Support Staff 5 Posted by hendrik on Apr 19, 2015 @ 03:55 AM

   

   Xp might be the issue.
   Can you please upload your logs as I have described before?

   Thanks!

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6. 6 Posted by kengorenc on Apr 19, 2015 @ 04:07 AM

   

   Attached are the log files, Thank you

   Ken G

   • logs.zip 405 KB
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7. Support Staff 7 Posted by hendrik on Apr 19, 2015 @ 11:55 AM

   

   This seems to be a sound played by XP.
   Browsing the web, I found, you might be able to turn it off under:

   -> Control Panel / Sounds and Audio Devices / Sound tab

   Not having run XP for a long time, I can't confirm this, though.
   You might also want to look at http://superuser.com/questions/268070/notification-area-balloon-tip...

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8. 8 Posted by kengorenc on Apr 19, 2015 @ 08:18 PM

   

   Thank you Hendrik,

   I've done as you suggested " Control Panel / Sounds and Audio Devices /
   Sound tab"
   I turned off system tray notifier and so far this worked. I did notice
   though when I add tracks, not all are giving me the genre, most are posting
   "other"

   Is there something that I can do to resolve this?

   Thanks for your help.

   Ken G

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9. Support Staff 9 Posted by hendrik on Apr 20, 2015 @ 08:22 AM

   

   I did notice though when I add tracks, not all are giving me the genre, most are posting "other"

   That's probably what's embedded in the files.
   You could e.g. open the Get Info dialog in beaTunes for one of those files, go to the Info tab and right-click on the genre field. beaTunes may be able to give you suggestions.

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10. 10 Posted by kengorenc on Apr 20, 2015 @ 09:46 PM

    

    Thank you Hendrik

    I figured it out how to change genre after I emailed you. So far this works
    great. It would be nice if a playlist would come out the side like itunes
    does, and a way for you to be able to right click and have an option to
    play next track like itunes does.

    I like beatunes layout better than Itunes.

    Thanks for your help.

    Ken G

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11. Support Staff 11 Posted by hendrik on Apr 21, 2015 @ 07:24 AM

    

    have an option to play next track like itunes does.

    You mean "Play Next" from the context menu?

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12. 12 Posted by kengorenc on May 09, 2015 @ 08:39 PM

    

    Hi Hendrik

    Uh oh, have another issue:

    A serious error occurred during analysis.
    Please contact bea Tunes support and mention this message.
    java.lang.UnsatisfiedLinkError:
    C:\Program Files\beaTunes4\lib\audiokern-i386-win-4.0.22.dll:
    Can't find dependent libraries
    http://www.beatunes.com

    Thanks for your guidance
    Ken G

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13. Support Staff 13 Posted by hendrik on May 10, 2015 @ 10:44 AM

    

    Hey Ken,

    this sounds like you are using the 32 bit version of beaTunes which requires QuickTime. But you don't have QuickTime installed.

    Please either install it from http://www.apple.com/quicktime/download/

    Thanks,

    -hendrik

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14. 14 Posted by kengorenc on May 10, 2015 @ 03:22 PM

    

    Hi Hendrik,

    I had to get a new laptop, this one has windows 7, I installed QuickTime,
    should I uninstall beaTunes and reinstall it?

    Thank you
    Ken G

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15. Support Staff 15 Posted by hendrik on May 10, 2015 @ 03:48 PM

    

    No need to uninstall beaTunes, just reboot the computer.

    But either need the 64 bit version of beaTunes or you need to install QuickTime, if you want to keep on using the 32 bit version.

    Cheers,

    -hendrik

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16. 16 Posted by kengorenc on May 10, 2015 @ 04:32 PM

    

    Hi Hendrik

    I would like the 64 bit version of beaTunes, I don't use quicktime for
    anything, I use VLC for video.

    Where do I find the link for the 64 bit of beatunes.

    Thanks for your help
    Ken G

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17. Support Staff 17 Posted by hendrik on May 10, 2015 @ 04:38 PM

    

    It's on the website:

    https://www.beatunes.com/en/beatunes-download.html

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18. hendrik closed this discussion on May 12, 2015 @ 01:05 PM.