tag:help.beatunes.com,2009-07-24:/discussions/problems/42783-matchlist-failurebeaTunes: Discussion 2016-10-18T08:33:59Ztag:help.beatunes.com,2009-07-24:Comment/357004552015-01-06T08:43:27Z2015-01-06T08:43:27ZMatchlist failure<div><p>Hey Al,</p>
<p>Can you please post your logs? <a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a>
explains how.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552015-01-07T00:06:06Z2015-01-07T00:06:07ZMatchlist failure<div><p>Here are my logs.</p>
<p>Thank you</p></div>Altag:help.beatunes.com,2009-07-24:Comment/357004552015-01-07T08:53:41Z2015-01-07T08:53:41ZMatchlist failure<div><p>Thanks, Alex.</p>
<p>It looks like the database request times out for some
reason.<br>
Can you please open the <code>Tools</code> menu and run
<code>Repair Database</code> and then try again?</p>
<p>Any difference?</p>
<p>Thanks,</p>
<p>-hendrik</p>
<p>PS: I released 4.0.15 yesterday—the update is highly
recommended.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552015-01-11T16:09:26Z2015-01-11T16:09:28ZMatchlist failure<div><p>Hendrik,</p>
<p>I repaired the database, and while it did speed up BeaTunes
quite a bit, I still got the error described above. I also just
updated to 4.0.15 and got the same error. I am attaching my logs
again, as well as a screenshot of the progress bar dialog I see
before the error appears. It seems odd to me that it says
"-1/-1"</p>
<p>I feel I should mention I have a large library of almost 50,000
songs, and I have increased the memory of BeaTunes to 2G using
these instructions <a href=
"http://help.beatunes.com/kb/troubleshooting/manually-changing-the-beatunes-memory-configuration-on-os-x">
http://help.beatunes.com/kb/troubleshooting/manually-changing-the-b...</a></p>
<p>Thank you for your support.</p></div>Altag:help.beatunes.com,2009-07-24:Comment/357004552015-01-12T13:17:23Z2015-01-12T13:17:23ZMatchlist failure<div><p>Hm..</p>
<p>for some reason the query times out.</p>
<p>I would love to look into this in more detail. Any chance you
can make the following file accessible to me?</p>
<p><code>/Users/al/Library/Application
Support/beaTunes/Database/beaTunes-04EBDD3AAD94817E.h2.db</code></p>
<p>Before uploading the file, please make sure, beaTunes is
<em>not</em> running.</p>
<p>Thank you!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552015-01-13T00:42:44Z2015-01-13T00:42:45ZMatchlist failure<div><p>The file is too big to post here so I put it on my Dropbox
<a href=
"https://dl.dropboxusercontent.com/u/21789964/beaTunes-04EBDD3AAD94817E.h2.db.zip">
https://dl.dropboxusercontent.com/u/21789964/beaTunes-04EBDD3AAD948...</a></p>
<p>Let me know if you have any trouble accessing it</p>
<p>Thank you,<br>
Al</p></div>Altag:help.beatunes.com,2009-07-24:Comment/357004552015-01-13T12:19:51Z2015-01-13T12:19:51ZMatchlist failure<div><p>Hey Alex,</p>
<p>thanks for the file. Can you please download and install the
current dev snapshot <a href=
"https://www.beatunes.com/download/beaTunes-4-0-16-SNAPSHOT-osx.dmg">
https://www.beatunes.com/download/beaTunes-4-0-16-SNAPSHOT-osx.dmg</a>
?</p>
<p>Using it, can you reproduce the issue? If so, can you please
make sure to close the "Matching songs" pane via the
<code>View</code> menu. Does that make a difference?</p>
<p>If the issue remains, please send me a fresh set of logs.</p>
<p>Thank you!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552015-01-24T14:07:33Z2015-01-24T14:07:35ZMatchlist failure<div><p>Hi Hendrik,</p>
<p>Sorry for the delay in my response. The dev snapshot that you
listed above still had the same error. I have not had the Matching
Songs pane open during these tests. Here is the log from the latest
error.</p></div>Altag:help.beatunes.com,2009-07-24:Comment/357004552015-01-26T11:52:00Z2015-01-26T11:52:00ZMatchlist failure<div><p>Hey Alex,</p>
<p>thank you for the logs. Unfortunately, I cannot promise that the
issue is solved. But can you please try the same thing again with
the current dev snapshot and again send me your logs? Here's the
URL:</p>
<p><a href=
"https://www.beatunes.com/download/beaTunes-4-0-16-SNAPSHOT-x86_64-win.exe">
https://www.beatunes.com/download/beaTunes-4-0-16-SNAPSHOT-x86_64-w...</a></p>
<p>Hopefully that will shed some light in the issue.</p>
<p>In the snapshot there are some changes specifically for you. One
of them is that the Timeout I mentioned earlier is now 5 min (and
yes... it should never take <em>that</em> long).</p>
<p>Thank you!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552015-01-27T14:59:16Z2015-01-27T14:59:16ZMatchlist failure<div><p>Hey Alex,</p>
<p>did you have a chance to check out the new snapshot?<br>
Any luck? Logs?</p>
<p>Thank you!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552015-01-27T20:34:05Z2015-01-27T20:34:07ZMatchlist failure<div><p>Hi Hendrik</p>
<p>The link you sent me was for Windows, but I think I downloaded
the latest snapshot for OS X. I have attached my logs again, so you
can probably tell which version I am running.</p>
<p>Sadly I still can't create a matchlist. I have tried with a few
different songs that have BPM and color analyzed.</p>
<p>I really appreciate your continued work on my problem, thank
you.</p></div>Altag:help.beatunes.com,2009-07-24:Comment/357004552015-01-28T13:57:16Z2015-01-28T13:57:16ZMatchlist failure<div><p>Hey Al,</p>
<p>I'm sorry—for some reason I thought you were on Windows...
Duh.</p>
<p>The OS X build you used unfortunately didn't have the change I
wanted you to test. However, I have released 4.0.16 today. Can you
please download and install it fresh from <a href=
"https://www.beatunes.com/en/beatunes-download.html">https://www.beatunes.com/en/beatunes-download.html</a>
, run the test again and send me your logs?</p>
<p>Thank you!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552015-03-24T22:36:33Z2015-03-24T22:36:34ZMatchlist failure<div><p>I just moved from windows to OSx and its not generating a
playlist in matchlist for me either.</p>
<p>Was this issue fixed? if so please help me get it up and running
please :)</p></div>Dantag:help.beatunes.com,2009-07-24:Comment/357004552015-03-25T08:00:18Z2015-03-25T08:00:18ZMatchlist failure<div><p>Hey Dan,</p>
<p>I received the logs you've sent via email and the problem seems
to be something different.<br>
Can you please install the latest dev snapshot build, try again to
create a matchlist and send me your logs (you can use
<code>Help</code> -> <code>Upload Logs</code>)? I expect to gain
more information this way to actually fix the issue.</p>
<p>The latest snapshot is here: <a href="https://www.beatunes.com/download/beaTunes-4-0-23-SNAPSHOT-osx.dmg">
https://www.beatunes.com/download/beaTunes-4-0-23-SNAPSHOT-osx.dmg</a></p>
<p>Thank you,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552015-03-27T05:50:20Z2015-03-27T05:50:21ZMatchlist failure<div><p>Installing now will let you know how I go, I am new to mac, what
is the best way to update the software? uninstall then install the
snapshot? or is it fine just to let the snapshot install over the
last one?</p>
<p>Cheers</p></div>Dan Jonestag:help.beatunes.com,2009-07-24:Comment/357004552015-03-27T10:52:18Z2015-03-27T10:52:18ZMatchlist failure<div><p>Just open the DMG and drag the app into the Applications folder,
replacing the old version.</p>
<p>Cheers.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/357004552016-10-18T05:03:38Z2016-10-18T08:32:25ZMatchlist failure<div><p>Username:<br>
Daniel C Jones Registration email:<br>
<a href="mailto:underdan@hotmail.com">underdan@hotmail.com</a><a href="mailto:underdan@hotmail.com">underdan@hotmail.com</a> Registration
key:<br>
XXXX-H94L-NRKE-0ETR</p>
<p>Please help as soon as you can please</p>
<p>On 27 Mar. 2015, at 9:52 pm, hendrik > wrote:</p></div>dan j