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BEAtunes

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adyn rhodes

May 20, 2014 @ 07:44 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2014-05-20-174246.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Hi when i analyse my music all songs come back with a problem due to a service error : Internal Service Error ?
   how do i fix this problem ?

3. beaTunes: 3.5.18

4. JVM: Java HotSpot(TM) Server VM

5. Version: 24.51-b03

6. Vendor: Oracle Corporation

7. OS: Windows 8 6.2, x86

8. Library: iTunes

9. Memory: 92m - 256m

10. Registered as: KIRSTY ORR

1. Support Staff 1 Posted by hendrik on May 20, 2014 @ 08:03 AM

   

   Hi Kirsty,

   there was a problem with the server yesterday, which should be solved by now.
   Do you still see the issue?

   -hendirk

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2. Support Staff 2 Posted by hendrik on May 20, 2014 @ 08:04 AM

   

   And regarding memory problems, please see http://www.beatunes.com/beatunes-outofmemoryerror.html

   Thanks,

   -hendrik

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3. 3 Posted by Adyn Rhodes on Jul 16, 2014 @ 09:54 AM

   

   hi when I get a message back from analysing my songs it says (not yet in the database)
   does this mean no action will be taken until the song is familiar in your database

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4. Support Staff 4 Posted by hendrik on Jul 17, 2014 @ 07:51 AM

   

   It means that beaTunes couldn't find any data about the song in its database. As a result some tasks (like meta data import) cannot work.
   However, most other tasks, like BPM, key, etc. still work, as the values can be computed locally.

   -hendrik

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