tag:help.beatunes.com,2009-07-24:/discussions/problems/40757-program-wont-startbeaTunes: Discussion 2014-07-08T18:23:05Ztag:help.beatunes.com,2009-07-24:Comment/326907142014-04-24T14:35:23Z2014-04-24T14:35:23Zprogram won't start<div><p>Hi Michelle,</p>
<p>that sounds mysterious... are there any logs files?<br>
See <a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a>
for details on how to find them.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/326907142014-04-26T22:02:43Z2014-04-26T22:02:44Zprogram won't start<div><p>Hello,</p>
<p>Beatunes tries to open and then doesn't. I am running windows 7
and have the 3.5 version that i just bought last month with no
problems until 2 weeks ago. Thanks!<br>
-Ryan</p></div>Ryantag:help.beatunes.com,2009-07-24:Comment/326907142014-04-26T22:47:06Z2014-04-26T22:47:06Zprogram won't start<div><p>Hi Ryan,</p>
<p>without logs, there is really no way to give appropriate
advice.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/326907142014-04-27T13:38:50Z2014-04-27T13:38:51Zprogram won't start<div><p>No problem, can I have a refund then? Thanks!<br>
Ryan</p>
<p>Sent from my Windows Phone</p>
<hr></div>Ryan Stoddardtag:help.beatunes.com,2009-07-24:Comment/326907142014-04-27T16:36:39Z2014-04-27T16:36:39Zprogram won't start<div><p>Sorry Ryan,</p>
<p>I'd really like to help you - just send the logs and we see what
we can do.</p>
<p>You bought a license on 1/30/2014. I hope you understand that
after 3 months of usage, during which you apparently haven't
contacted me or sought support of any kind, the time for a refund
has passed.</p>
<p>But again, please send the logs and we'll figure out what's
wrong.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/326907142014-04-27T21:01:38Z2014-04-27T21:15:00Zprogram won't start<div><p>Ok, I will research how to do this...</p>
<p>Sent from my Windows Phone</p>
<hr></div>Ryan Stoddardtag:help.beatunes.com,2009-07-24:Comment/326907142014-04-27T21:16:08Z2014-04-27T21:16:08Zprogram won't start<div><p>Hey Michelle,</p>
<p>any luck finding those logs?</p>
<p>Thank you,</p>
<p>-hendrik</p></div>hendrik