tag:help.beatunes.com,2009-07-24:/discussions/problems/39215-mavericks-speed-issuebeaTunes: Discussion 2018-10-18T15:37:41Ztag:help.beatunes.com,2009-07-24:Comment/296999542014-08-04T21:53:24Z2014-08-04T21:53:44ZMavericks Speed Issue<div><p>Oh - <a href="http://www.MacUpdate.com">MacUpdate.com</a> is
just a website, where people can leave fairly short comments and
ratings... no need to go extra fancy.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-04T22:11:11Z2014-08-04T22:11:11ZMavericks Speed Issue<div><p>Hendrik</p>
<p>I have a question are most of you customers window or Mac users?
Also are most of them in the states? Just so I can add that info in
my letter.</p>
<p>Scott</p>
<p>Sent from my iPhone 5S 64GB</p>
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<p>the majority of my customers lives in the US and roughly 60% of
them are Mac users.</p>
<p>Cheers,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-05T18:17:14Z2014-08-05T18:17:14ZMavericks Speed Issue<div><p>HI Hendrik</p>
<p>I thought I would give you an update. I updated your program to
4.3 and it know hangs up when inspecting Disc # in album name.</p>
<p>Mr. Scott Wallace Skidmore<br>
<a href="mailto:scottws2000@mac.com">scottws2000@mac.com</a></p>
<p>Sent From My Retina Macbook Pro</p>
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<a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a></p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-05T21:50:17Z2014-08-05T21:50:17ZMavericks Speed Issue<div><p>Hi Hendrik</p>
<p>here are the logs</p>
<p>Mr. Scott Wallace Skidmore<br>
<a href="mailto:scottws2000@mac.com">scottws2000@mac.com</a></p>
<p>Sent From My Retina Macbook Pro</p>
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<p>I can't see a hang in the logs.</p>
<p>Do you mean beaTunes hanging, when it's searching for issues or
when you apply them?<br>
Also, can you reproduce this issue, when you turn all other
inspections off (via the Preferences)?</p>
<p>Thanks,</p>
<p>-hendrik</p>
<p>PS: Starting tonight, I will be traveling with limited Internet
access. Answers therefore may be delayed.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-06T09:50:42Z2014-08-06T09:50:42ZMavericks Speed Issue<div><p>Hendrik</p>
<p>What I mean by hanging up is that it takes a long time at that
spot when searching for issues.</p>
<p>Scott</p>
<p>Sent from my iPhone 5S 64GB</p>
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Then that's as expected.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-06T12:16:03Z2014-08-06T12:16:03ZMavericks Speed Issue<div><p>Yes it died but before it didn't take so long. I was just
letting you know what I saw that's different.</p>
<p>Scott</p>
<p>Sent from my iPhone 5S 64GB</p>
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<p>I have a new issue</p>
<p>I added some new songs to my library and your program is not
seeing them. The beatunes 4.0.4 shows 67927 and my iTunes library
is showing 67997 what do I need to do to fix this?</p>
<p>thank you for your time and help</p>
<p>Mr. Scott Wallace Skidmore<br>
<a href="mailto:scottws2000@mac.com">scottws2000@mac.com</a></p>
<p>Sent From My Retina Macbook Pro</p>
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If not, please do.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-26T20:38:54Z2014-08-26T20:38:54ZMavericks Speed Issue<div><p>Hendrik</p>
<p>Here are two pictures the software stops working when I try to
file sync</p>
<p>Sent from my iPhone 5S 64GB</p>
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<p>Sent from my iPhone 5S 64GB</p>
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<p>Here's another picture</p>
<p>Scott</p>
<p>Sent from my iPhone 5S 64GB</p>
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<p>This picture just came up what should I do</p>
<p>Scott</p>
<p>Sent from my iPhone 5S 64GB</p>
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Can you please send me a fresh set of logs? <a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a>
tells you where to find them and how to send them.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-26T21:08:02Z2014-08-26T21:08:02ZMavericks Speed Issue<div><p>hendrik</p>
<p>here is the file</p>
<p>Mr. Scott Wallace Skidmore<br>
<a href="mailto:scottws2000@mac.com">scottws2000@mac.com</a></p>
<p>Sent From My Retina Macbook Pro</p>
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<p>Sent from my iPhone 5S 64GB</p>
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<p>yes - the VM ran out of memory and you could probably fix this
by simply increasing the amount of memory granted to the VM.
However, what puzzles me, is that in the processing step it seems
to be in, it really shouldn't require that much memory.</p>
<p>Could you please download and install <a href=
"http://www.beatunes.com/download/beaTunes-4-0-5-SNAPSHOT-osx.dmg">http://www.beatunes.com/download/beaTunes-4-0-5-SNAPSHOT-osx.dmg</a>
?</p>
<p>When you first run it, it will perform a fairly quick database
update and then continue on as normal. Most likely it will also run
out of memory, but the logs it produces will hopefully tell me a
little more about when exactly the problem occurs, so that we can
get to a real fix instead of blindly throwing memory at the
problem.</p>
<p>After running this, can you please send me a fresh set of
logs?</p>
<p>Also, after you ran this version and encountered the memory
problem, there may be a file called <code>java_pid.hprof</code> (or
similarly named, <code>pid</code> replaced by numbers) in
<code>/Users/Scott/</code>. This file may be pretty big, but I
would appreciate it, if you could send it to me as well
somehow.</p>
<p>Thank you,</p>
<p>-hendrik</p>
<p>PS: This 4.0.5-SNAPSHOT will modify your database in a way that
makes it incompatible with 4.0.4. However, I was planning on
releasing 4.0.5 soon, so this should not be a problem.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-27T15:40:44Z2014-08-27T15:40:44ZMavericks Speed Issue<div><p>Hey Scott,</p>
<p>I think I found the memory issue. Could you please simply
download and install <a href=
"http://www.beatunes.com/download/beaTunes-4-0-5-SNAPSHOT-osx.dmg">http://www.beatunes.com/download/beaTunes-4-0-5-SNAPSHOT-osx.dmg</a>
? (this is a newer version than in my previous message from
today)</p>
<p>Does it fix the problem?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-27T17:29:54Z2014-08-27T17:29:54ZMavericks Speed Issue<div><p>Hi Hendrik</p>
<p>The update seems to be working Ya</p>
<p>Mr. Scott Wallace Skidmore<br>
<a href="mailto:scottws2000@mac.com">scottws2000@mac.com</a></p>
<p>Sent From My Retina Macbook Pro</p>
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<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542014-08-27T19:39:41Z2014-08-27T19:39:41ZMavericks Speed Issue<div><p>Anytime and if you ever want to to try something or send you
logs let me know.</p>
<p>Scott</p>
<p>Sent from my iPhone 5S 64GB</p>
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BTW: The official 4.0.5 is out :-)</p>
<p>Cheers,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/296999542015-04-05T18:38:38Z2015-04-06T08:29:59ZMavericks Speed Issue<div><p>Hi Hendrik</p>
<p>I have a question how can I delete everything listed in the tags
section?</p>
<p>Mr. Scott Wallace Skidmore<br>
<a href="mailto:scottws2000@yahoo.com">scottws2000@yahoo.com</a></p>
<p>Sent From My  Retina Macbook Pro</p>
<p>Legal Disclaimer: The information contained in this message may
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