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1. 31 Posted by Kevin Pike on May 21, 2013 @ 07:44 PM

   

   no I downlaod w chrome the open then drag the icon to the app file in the popup flash same everytime

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2. 32 Posted by Kevin Pike on May 21, 2013 @ 07:54 PM

   

   ok so I have MacKeeper and it is still hold a file for beaTunes in it's update tracker that is 3.1.5.3

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3. Support Staff 33 Posted by hendrik on May 21, 2013 @ 07:56 PM

   

   Ok - just to make sure we are on the same page. You:

   • download with Chrome
   • open the disk image
   • drag the beaTunes3 icon from the disk image to your Applications folder
   • no error so far
   • then you double click on the beaTunes3 icon in the Applications folder
   • then you see some flash of something, but nothing else happens?
   • the All Messages item in the Console app (example screenshot attached) doesn't show anything Java or beaTunes related? Can you perhaps start beaTunes and then open Console and take a screenshot of the All Messages item?

   Thanks,

   -hendrik

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4. Support Staff 34 Posted by hendrik on May 21, 2013 @ 07:59 PM

   

   Regarding MacKeeper - I have not encountered it so far, but it does not seem to have the best reputation: https://discussions.apple.com/docs/DOC-3691

   -hendrik

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5. 35 Posted by Kevin Pike on May 21, 2013 @ 09:56 PM

   

   On May 21, 2013, at 12:59 PM, hendrik <[email blocked]> wrote:

   >
   > // Please reply above this line
   > ==================================================
   >
   > From: hendrik (Support staff)
   >
   > Regarding MacKeeper - I have not encountered it so far, but it does not seem to have the best reputation: https://discussions.apple.com/docs/DOC-3691
   >
   > -hendrik
   >
   > Having trouble reading this? View this discussion online: new download.
   >
   > Reply with #ignore to stop receiving notifications for this discussion.
   >

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6. Support Staff 36 Posted by hendrik on May 22, 2013 @ 08:36 AM

   

   Hey Kevin,

   it looks like you uninstalled Java from your system.

   beaTunes depends on Java (see system requirements on http://www.beatunes.com/beatunes-download.html). Usually, OS X downloads Java if a program requests this - this does not seem to be working on your machine. Hence the error message you see in the System logs (JLRequestRuntimeInstall CFMessagePortSendRequest: error -1).

   You should be able to manually download and install Java from http://support.apple.com/kb/DL1572 (the current version). This version has all the latest security fixes. However, you might nevertheless want to make sure that in your browser (I guess Chrome), the Java plugin is disabled. For Chrome you can disable Java as described here. Basically you simply go to chrome://plugins/ find the Java plugin and disable it. Similar things can be done for all other browsers and is highly recommended.

   Alternatively, to this, you could also try to use the experimental version of beaTunes described here. It does not require you to install the Apple Java 6 as described above, because it comes with its own bundled Java 7 by Oracle. Installing this version, does not lead to the automatic installation of browser plugins and therefore reduces the risk of "catching" anything while surfing. However, as pointed out in the blog post, Java 7 for OS X is not quite ready for prime time. It has some severe shortcomings. Also, I will not post updates to this special version of beaTunes 3 any time soon.

   I hope this finally solves the issue!

   -hendrik

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