tag:help.beatunes.com,2009-07-24:/discussions/problems/27203-your-software-told-me-to-contact-youbeaTunes: Discussion 2015-03-11T21:45:16Ztag:help.beatunes.com,2009-07-24:Comment/206262152012-11-09T01:26:15Z2012-11-09T01:26:15ZYour software told me to contact you<div><p>Sorry about not including info</p>
<p>I'm using Beatunes 3.0.7<br>
My Mac is a quad core iMac w/12 gb RAM running OS 10.8.2, and
definitely using with iTunes (ver 10.7). Have been having a lot of
weird problems with iTunes lately using like 70% of system
resources. Don't know if that was the case when Beatunes
crashed.</p>
<p>thanks</p>
<p>kb</p>
<p>On Nov 8, 2012, at 4:24 PM, "beaTunes" <a href=
"mailto:tender+d8ef348ac3ce0f4a834ea90f139c1c234901d81c2@tenderapp.com">
tender+d8ef348ac3ce0f4a834ea90f139c1c234901d81c2@tenderapp.com</a>
wrote:</p>
<blockquote>
<p>Hey Kevin Brennan,</p>
<p>thanks for your email. It's been added to the queue and I'll be
taking a look as soon as I can. Usually, I try and respond to
requests within 24 hours.</p>
<p>Based on your email, our automated helpdesk system believes you
should check out the following articles in our FAQ:</p>
<ul>
<li>
<p>"JVM OutOfMemoryError" at <a href=
"http://help.beatunes.com/kb/troubleshooting/jvm-outofmemoryerror">http://help.beatunes.com/kb/troubleshooting/jvm-outofmemoryerror</a></p>
</li>
<li>
<p>"On Windows the beaTunes window disappears/never shows" at
<a href=
"http://help.beatunes.com/kb/troubleshooting/on-windows-the-beatunes-window-disappearsnever-shows">
http://help.beatunes.com/kb/troubleshooting/on-windows-the-beatunes...</a></p>
</li>
</ul>
<p>If this email is about a beaTunes bug, please make sure you let
me know, which versions of beaTunes (and iTunes) you are using.
Also, please let me know, what operating system version you are
using. Please state the actual numbers and don't just say "latest".
Last but not least, please let me know, whether you are using
beaTunes with or without iTunes.</p>
<p>I'll send an email to you (at <a href=
"mailto:kbrennanmac@gmail.com">kbrennanmac@gmail.com</a>) when I
update your request.</p>
<p>Thank you!</p>
<p>tagtraum industries incorporated <a href=
"http://www.beaTunes.com/">http://www.beaTunes.com/</a> <a href=
"http://www.tagtraum.com/">http://www.tagtraum.com/</a></p>
</blockquote></div>KEVIN BRENNANtag:help.beatunes.com,2009-07-24:Comment/206262152012-11-09T10:27:43Z2012-11-09T10:27:43ZYour software told me to contact you<div><p>Hi,</p>
<p>not sure where this exact error comes from (without looking at
the logs). But, since you are running a rather old version of
beaTunes, I'd recommend upgrading the latest version. The upgrade
from 3.0 to 3.5 is free.</p>
<p>You can get the latest version from <a href=
"http://www.beatunes.com/beatunes-download.html">http://www.beatunes.com/beatunes-download.html</a></p>
<p>Perhaps this already solves the issue.</p>
<p>-hendrik</p></div>hendrik