Your software told me to contact you

Kevin Brennan's Avatar

Kevin Brennan

08 Nov, 2012 10:24 PM

there was an error preventing analysis and the message said to let you know about it . I'm attaching a pdf screen shot.

  1. 1 Posted by KEVIN BRENNAN on 09 Nov, 2012 01:26 AM

    KEVIN BRENNAN's Avatar

    Sorry about not including info

    I'm using Beatunes 3.0.7
    My Mac is a quad core iMac w/12 gb RAM running OS 10.8.2, and definitely using with iTunes (ver 10.7). Have been having a lot of weird problems with iTunes lately using like 70% of system resources. Don't know if that was the case when Beatunes crashed.

    thanks

    kb

    On Nov 8, 2012, at 4:24 PM, "beaTunes" <[email blocked]> wrote:

    > Hey Kevin Brennan,
    >
    > thanks for your email. It's been added to the queue and I'll be taking a look as soon as I can.
    > Usually, I try and respond to requests within 24 hours.
    >
    >
    > Based on your email, our automated helpdesk system believes you should check out the following articles in our FAQ:
    >
    > - "JVM OutOfMemoryError" at http://help.beatunes.com/kb/troubleshooting/jvm-outofmemoryerror
    >
    > - "On Windows the beaTunes window disappears/never shows" at http://help.beatunes.com/kb/troubleshooting/on-windows-the-beatunes-window-disappearsnever-shows
    >
    >
    > If this email is about a beaTunes bug, please make sure you let me know, which versions of beaTunes (and iTunes) you are using. Also, please let me know, what operating system version you are using. Please state the actual numbers and don't just say "latest". Last but not least, please let me know, whether you are using beaTunes with or without iTunes.
    >
    > I'll send an email to you (at [email blocked]) when I update your request.
    >
    > Thank you!
    >
    > tagtraum industries incorporated
    > http://www.beaTunes.com/
    > http://www.tagtraum.com/
    >

  2. Support Staff 2 Posted by hendrik on 09 Nov, 2012 10:27 AM

    hendrik's Avatar

    Hi,

    not sure where this exact error comes from (without looking at the logs). But, since you are running a rather old version of beaTunes, I'd recommend upgrading the latest version. The upgrade from 3.0 to 3.5 is free.

    You can get the latest version from http://www.beatunes.com/beatunes-download.html

    Perhaps this already solves the issue.

    -hendrik

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