tag:help.beatunes.com,2009-07-24:/discussions/problems/27057-beatunes-wont-show-up-itunes-playlist-not-syncing-properlybeaTunes: Discussion 2014-10-21T15:51:00Ztag:help.beatunes.com,2009-07-24:Comment/205697592012-11-07T18:36:47Z2012-11-07T18:36:47ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Hi,</p>
<p>for beaTunes to show your playlists, you need an <code>iTunes
based</code> library, not a <code>directory based</code> one.
Please see <a href=
"http://help.beatunes.com/kb/troubleshooting/how-to-tell-an-itunes-based-library-from-a-file-based-one">
http://help.beatunes.com/kb/troubleshooting/how-to-tell-an-itunes-b...</a>
for details.</p>
<p>Did this solve the problem?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/205697592012-11-07T19:18:52Z2012-11-07T19:18:52ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>No, that did't solved my problem ! I did point the XML file to
beatunes as my iTunes library. But nothing happens</p>
<p>Juan Scott</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-07T19:25:27Z2012-11-07T19:25:27ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Hi Juan,</p>
<p>in the general preferences, what does beaTunes not say is the
name of your library.<br>
Your screenshot said: <code>FileSystem:....</code></p>
<p>Is that still the case? If so, you are still on a directory
based library and beaTunes can't show any playlists.</p>
<p>In any case, could you please send me your logs. Perhaps they
show an issue. <a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a>
tells you where to find them and how to send them.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/205697592012-11-07T20:34:26Z2012-11-07T20:34:26ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Sure... thanks for the support...</p>
<p>Why beatunes doesn't show the name of my iTunes Library? I would
like to use my iTunes xml file so I can see and sync my playlist to
beatunes It's still the same I can only see the FileSystem option
and when I'd tried to select the option in blank, it will ask me
for my xml file, I have chosen but nothing happens. It seems that
it is still showing up an old iTunes library, I can tell from the
number of song beatunes show at the bottom of the screen.</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-08T08:11:20Z2012-11-08T08:11:20ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Hi Juan,</p>
<p>have you tried clicking on the <code>+</code> button below the
library name?<br>
It allows you to create a new iTunes based library by selecting the
correct XML file.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/205697592012-11-08T14:57:51Z2012-11-08T14:57:51ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Yes I have tríed that. But still the same. It seems its
not recognizing the XML file located in my iTunes folder</p>
<p>Juan</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-08T20:21:52Z2012-11-09T09:54:48ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Hi,</p>
<p>I took a look at the logs, but unfortunately it's not the one
from <code>~/Library/Logs/beaTunes</code>, but from somewhere else.
Please note that the <code>~</code> stands for your home directory,
and that your operating system is hiding the folder
<code>~/Library</code> from you, even though it exists. The easiest
way to find the <code>~/Library</code> folder is via the Finder
<code>Go</code> menu, as pointed out in <a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a></p>
<p>Hope this helps,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/205697592012-11-08T20:47:58Z2012-11-08T20:47:58ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Can I phone or Skype you and take it from there?</p>
<p>Juan Scott</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-08T20:55:01Z2012-11-08T20:55:01ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Sorry - no phone or skype support.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/205697592012-11-08T22:01:09Z2012-11-08T22:01:09ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Ok... What else can I do. I am getting sick of it. How do I know
what folder beaTunes is referring to? I have tried to uninstall and
reinstall it, but same problem... Why beaTunes Is not working?</p>
<p>Juan</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-09T10:21:15Z2012-11-09T10:21:15ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Hi Juan,</p>
<p>it sounds like configuration problem. But to be sure I would
need to see the log files. I assume you couldn't find them?</p>
<p>Re-installation of beaTunes will have no effect, as it does not
change the configuration.<br>
However, you could simply delete the configuration. To do so,
please follow the following steps:</p>
<ol>
<li>Make sure beaTunes is <strong>not</strong> running</li>
<li>Start <code>Terminal</code> (it's in
<code>Applications/Utilities</code>)</li>
<li>Type in
<pre>
<code>rm -f Library/Application\ Support/beaTunes/preferences*</code>
</pre></li>
<li>Hit the <code>Enter</code> key</li>
<li>Start beaTunes</li>
<li>You will be asked to create a library, choose <em>Use iTunes
Library</em></li>
</ol>
<p>This will start beaTunes with a clean configuration.</p>
<p>If this for some reason does not solve the problem, please:</p>
<ol>
<li>Start <code>Terminal</code> (if it's not running already)</li>
<li>Type in
<pre>
<code>zip -rj Desktop/beaTunesLogs.zip Library/Logs/beaTunes/</code>
</pre></li>
<li>Hit the <code>Enter</code> key</li>
<li>There should now be a new file called
<code>beaTunesLogs.zip</code> on your desktop. Please attach the
file to this discussion.</li>
</ol>
<p>Hope this helps,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/205697592012-11-09T21:45:45Z2012-11-09T21:45:45ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Brilliant !<br>
It finally worked, however I still see my "old" playlists, hence I
belive it's not completely synchronized with iTunes, maybe has
something to do with my itunes library xml file? how can I "update"
it, if that's what beaTunes requires... I can see my playlists, but
many of them I have allready deleted them, and still can not see
the latest playlists I have created.</p>
<p>Thanks for your help</p>
<p>Juan</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-09T21:47:26Z2012-11-09T21:47:26ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>in case you need my logs , here they are,</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-09T21:48:29Z2012-11-09T21:48:29ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>beatunes still not matching my iTunes playlists</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-10T13:36:54Z2012-11-10T13:36:54ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Hi Juan,</p>
<p>something with your internal beaTunes database is not OK -
perhaps that's what caused the issue all along. We can try to solve
this issue by doing the following:</p>
<ol>
<li>Stop beaTunes</li>
<li>Open that Terminal application again</li>
<li>Type in
<pre>
<code>echo "recover" > Library/Application\ Support/beaTunes/Database/recover</code>
</pre></li>
<li>Start beaTunes</li>
</ol>
<p>Now beaTunes should try to attempt to rebuild its internal
database.</p>
<p>Hope this helps,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/205697592012-11-10T18:13:18Z2012-11-10T18:13:18ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Hendrik:</p>
<p>I did what you told me this time around and got this screen
!<br>
What is going on? !<br>
did't work either !<br>
any ideas?</p>
<p>Juan Scott</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-10T18:16:01Z2012-11-10T18:16:01ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Still same problem:!<br>
I seems like the setting are all right, just don't get my updated
playlists from iTunes</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-10T18:22:24Z2012-11-10T18:22:24ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Hi,</p>
<p>the database recovery did not succeed, which means that the
internal beaTunes database is unfortunately beyond repair.</p>
<p>beaTunes automatically rebuilds it database, after you delete
it.<br>
To delete it,</p>
<ol>
<li>Close beaTunes</li>
<li>Open Terminal</li>
<li>Type in
<pre>
<code>rm -rf Library/Application\ Support/beaTunes/Database</code>
</pre></li>
<li>Type <code>Enter</code></li>
<li>Start beaTunes</li>
</ol>
<p>Unfortunately, by deleting the database you may lose some data
that is only stored in the database, like color or key.</p>
<p>I sure hope this finally solved the issue.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/205697592012-11-10T20:31:10Z2012-11-10T20:31:10ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>Perfect !!!<br>
it seems that i finally got it right, thanks a lot for your
patience and support</p>
<p>juani<br>
:)</p></div>juanscotttag:help.beatunes.com,2009-07-24:Comment/205697592012-11-11T03:36:49Z2012-11-11T03:36:50ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>had this same issue looks like the database delete has resolved
the problem but I have had to redo the entire database of 20k+ of
songs, not happy. seems to have had an issue with the past few
upgrades some where between 3.5.5~3.5.8. not sure which upgrade did
it but one of those in that range. I noticed it was not adding or
seeing new tracks added. just put in 1000 tracks and they did not
pop up as showing as need, that is how i found the issue.</p>
<ol>
<li>Close beaTunes</li>
<li>Open Terminal</li>
<li>Type in: rm -rf Library/Application\
Support/beaTunes/Database</li>
<li>Type Enter</li>
<li>Start beaTunes</li>
</ol>
<p>this solution has resolved the issue so far. rebuilding now
:(</p></div>DJQuijytag:help.beatunes.com,2009-07-24:Comment/205697592012-11-12T08:41:43Z2012-11-12T08:41:43ZBeatunes won't show up iTunes Playlist, not syncing properly ?<div><p>You are welcome, Juan. Glad it works now.</p>
<p>DJQuijy:<br>
To avoid <em>re-doing</em> the database, turn on the option
<code>embed non-iTunes fields</code> in the general preferences
<em>before</em> analyzing. This embeds key etc. into the files
instead of just storing the data in the internal database.</p></div>hendrik