BeaTunes 3.5.6 Fatal Error after Install

David L.'s Avatar

David L.

08 Sep, 2012 12:54 PM

Upgraded from 3.5.5 to 3.5.6
Mac mini, Intel Core 2 Duo, 2.26 GHz
OS X Mountain Lion 10.8.1

I've attached a screen shot of the error, and will provide logs as needed.

Thanks for all your help.

David

  1. 1 Posted by David L. on 08 Sep, 2012 12:59 PM

    David L.'s Avatar

    Log files now attached

  2. Support Staff 2 Posted by hendrik on 08 Sep, 2012 01:59 PM

    hendrik's Avatar

    Hi David,

    please place the attached file into the folder /Users/davelev/Library/Application Support/beaTunes/Database/ and restart beaTunes. Hopefully that fixes the database problem.

    -hendrik

  3. 3 Posted by David L. on 08 Sep, 2012 04:22 PM

    David L.'s Avatar

    That seemed to do the trick. Thank You! Sorry to make you work on the weekend.

    Any idea what might have happened? In any case, great product, great service.

    Cheers,

    David

  4. Support Staff 4 Posted by hendrik on 08 Sep, 2012 04:32 PM

    hendrik's Avatar

    Something with the internal database wasn't right.
    That file just triggered the re-built mechanism.

    Enjoy the rest of your Saturday! :-)

    -hendrik

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