or Create a profile

Home → Problems →

It's just not working anymore

Christian's Avatar

Christian

Jul 08, 2012 @ 02:21 PM

Hi
I had a fatal error during initialization. org.hibernate.exception.GenericJDBCException: Connot open connection
Running OSX 10.7.4
and still there are no Log files written - Log directory empty
I tried to re-install beatunes, no success.
Thanks for the help
Christian

  1. Support Staff 1 Posted by hendrik on Jul 12, 2012 @ 01:40 PM

    hendrik's Avatar

    Hi Christian,

    sorry for the late replay - I was on vacation.

    Oftentimes when there does not seem to be a log, users look into the wrong directory.
    As http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... states, the logs are in [user_home]/Library/Logs/beaTunes, not in /Library/Logs/beaTunes. The problem is, that since version 10.7, OS X hides the user-specific Library folder from you. Finder simply does not show it. But it does exist and you can still navigate there.

    In Finder, simply hold down the Shift and Command (Apple) keys while pushing the G key. Then enter ~/Library/Logs and in the open Finder window you should see the beaTunes folder. In there you will find the beaTunes logs.

    Hope this helps,

    -hendrik

Reply to this discussion

Internal reply

        No formatting (switch to Markdown)

          You can attach files up to 10MB

            If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

              • New Issue

              • Conversation Started

                A conversation has been started with the beaTunes staff to resolve this discussion.

              • Close the discussion

              Private Permissions

              This discussion is private. Only you and beaTunes support staff can see and reply to it.

              Public Permissions

              This discussion is public. Everyone can see and reply to it.

              Keyboard shortcuts

              Generic

              ? Show this help
              ESC Blurs the current field

              Comment Form

              r Focus the comment reply box
              ^ + ↩ Submit the comment

              You can use Command ⌘ instead of Control ^ on Mac

              Recent Discussions

              13 Apr 11:09 Dark Mode not switching
              12 Apr 06:30 EXPIRED KEY??
              11 Apr 17:11 Removing duplicates suggestion
              01 Apr 07:07 Pre-purchase question – Automatic replacement of duplicate files with higher quality versions
              24 Mar 14:53 synchronisation gives error

              Recent Articles

              Manually Changing the beaTunes Memory Configuration on macOS
              Moving to a new computer
              How to install a plugin or beaTlet
              Communication with iTunes fails
              iTunes COM Problems