Support Staff4 Posted by hendrik on 11 Jun, 2012 07:07 AM
are you sure you looked in the right spot for those log files?
You have to find [your_home]/Library/Logs/beaTunes,
and [your_home] is not the root of
your hard drive, it's your home folder. Furthermore, as described
in the article, Lion is hiding the Library folder from
Support Staff8 Posted by hendrik on 26 Jan, 2013 09:31 AM
I took a look at the log files you sent - unfortunately, you
just sent some of them, not the whole folder. But from
what I saw in your old logs back from November, communication with
iTunes does not seem to work very well.
Typically, this is caused by one of two things:
1) Either you have an iTunes dialog open - then communication
with iTunes is impossible,
2) Or the iTunes COM server is not installed properly.
I really do have the iTunes dialog opened when I use beaTunes, but it opens
up automatically, so I thought it should work that way. Can I just close it
and everything should work?
Now that I've already clicked on commit to many solutions, how can I start
over, or commit them again?
Support Staff10 Posted by hendrik on 14 Feb, 2013 04:03 PM
the iTunes Window has to be open and is opened by
beaTunes automatically. iTunes dialogs are smaller
windows, asking for a confirmation or other input of any kind. For
example the iTunes Get Info dialog, which shows the details of a
song and lets you manipulate those details. This kind of window,
also known as dialog, since it asks you something or lets you input
information, must be closed when beaTunes is running. The iTunes
main window however, must be open.
To answer your question, once you clicked on commit, you cannot
commit a set of solutions again.