Importing Songs

ace1sg's Avatar

ace1sg

15 May, 2012 03:19 AM

Beatunes has not been able to import my new songs that have been added to itunes. why is this not working & is there a way to manually add them so i can scan the bpm ?

please enter your message to us here

if you experienced a crash or other abnormal behavior, you might want to attach log files from /Users/warrenhartwick/Library/Logs/beaTunes

  • beaTunes: 3.5.4
  • JVM: Java HotSpot(TM) 64-Bit Server VM
  • Version: 20.6-b01-415
  • Vendor: Apple Inc.
  • OS: Mac OS X 10.6.8, x86_64
  • Registered as: WARREN HARTWICK
  1. Support Staff 1 Posted by hendrik on 15 May, 2012 07:28 AM

    hendrik's Avatar

    Hi Warren,

    can you please send me your logs, so I can see what's going on?
    http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find them and how to send them.

    Thanks!

    -hendrik

  2. 2 Posted by ace1sg on 28 May, 2012 05:53 PM

    ace1sg's Avatar
  3. 3 Posted by ace1sg on 28 May, 2012 05:54 PM

    ace1sg's Avatar
  4. 4 Posted by ace1sg on 29 May, 2012 09:38 PM

    ace1sg's Avatar

    Log files were sent, please help ! need to get beatunes working asap. thanx

  5. Support Staff 5 Posted by hendrik on 30 May, 2012 07:02 AM

    hendrik's Avatar

    Hi Warren,

    Sorry for the late reply.

    Please create a file called recover in the directory /Users/warrenhartwick/Library/Application Support/beaTunes/Database/. It does not matter what's in the file - it can be a simple TextEdit document with no content at all, but it must not have a file extension (i.e., recover, not recover.txt). Then update to beaTunes 3.5.5.

    When starting 3.5.5 it should show a dialog stating that it is trying to rebuild your database. This may or may not succeed. If it does not succeed, please send me a fresh set of logs.

    Thanks,

    -hendrik

  6. 6 Posted by ace1sg on 01 Jun, 2012 02:35 AM

    ace1sg's Avatar
  7. Support Staff 7 Posted by hendrik on 01 Jun, 2012 07:09 AM

    hendrik's Avatar

    Great. Thanks for letting me know.

    -hendrik

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac