Beatunes 3.5 not detecting new music
Joe
via web
Since my most recent upgrade to the full release 3.5, Beatunes isn't detecting any music that I have since added to itunes - I have reinstalled restarted, made sure beatunes pointed at the correct Itunes library folder and nothing.
Support Staff 2 Posted by hendrik on 13 Feb, 2012 01:08 PM
Hi,
Have you tried a manual sync, via the File menu?
-hendrik
Am 13.02.2012 um 01:58 schrieb "Joe" <***@tenderapp.com>:
>
3 Posted by Joe on 15 Feb, 2012 11:36 AM
Sure have. Noticed that it states 'synchronizing library' at the bottom of the screen. Though having left it overnight the message remains.
Eventually I have to kill the program.
Hmm
Sent from my iPhone
4 Posted by Chris on 16 Feb, 2012 08:37 AM
I am experiencing the same issue. No new music is appearing in beatunes. I haven't tried uninstalling beatunes or deleting the database preferences/application support directories etc... I am worried this will destroy all my 3.5 colour info along with bpm data etc...
I am running OSX 10.7.2 and iTunes 10.5.3 (3)
There is an OS update to OSX 10.7.3
I will try updating, making a backup of my beatunes database and then removing it to start fresh then report back.
Support Staff 5 Posted by hendrik on 16 Feb, 2012 10:56 AM
Hi,
can you please send me your logs? Perhaps there is something in there indicating what the problem might be.
Please see http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... for details.
Thanks,
-hendrik
Support Staff 6 Posted by hendrik on 16 Feb, 2012 10:57 AM
Oh..
And could you please try http://www.beatunes.com/download/beaTunes-3-5-2-SNAPSHOT-osx.dmg - it contains a change that may have something to do with the issue.
Thanks!
7 Posted by Joe on 16 Feb, 2012 01:30 PM
Is there a windows version? Cheers
Joe
Sent from my iPhone
8 Posted by Chris on 16 Feb, 2012 02:32 PM
I have attached logs as requested.
The new 3.5.2 snapshot seems to sync the library correctly. I installed and nothing new appeared. After clicking "Synchronize" the process completed successfully and new files appeared in Beatunes. I will add more and check that this was not just a once off success.
hanks for the amazingly quick response Hendrik :D
Support Staff 9 Posted by hendrik on 16 Feb, 2012 04:29 PM
Yes, Joe, there is a Windows version:
http://www.beatunes.com/download/beaTunes-3-5-2-SNAPSHOT-jre-win.exe
-hendrik
10 Posted by joe on 22 Feb, 2012 01:46 PM
Hey Hendrik,
That didn't work for me I'm afraid, here are my logs -
Support Staff 11 Posted by hendrik on 23 Feb, 2012 09:07 AM
Joe,
beaTunes apparently gets stuck on deleting a playlist during sync. This may be a sign for a corrputed internal database (beaTunes').
If you don't have anything valuable in that database, the easiest solution is to simply delete it. See http://help.beatunes.com/kb/troubleshooting/beatunes-does-not-start... for details.
Also, I noticed you ran out of memory several times. This can lead to database corruption. Please read http://www.beatunes.com/beatunes-outofmemoryerror.html
Thanks,
-hendrik