Can not start beaTunes

Clayton's Avatar

Clayton

31 Jan, 2012 03:27 AM

Can not start beaTunes. Every time I start the program up it hangs up and this screen appears (see attached)

  1. Support Staff 1 Posted by hendrik on 31 Jan, 2012 07:44 AM

    hendrik's Avatar

    Hi,

    the screen itself shouldn't pose a problem.
    However, perhaps something else is wrong.
    Could you please send me your logs?
    http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs tells you where to find them and how to send them.

    Thanks,

    -hendrik

  2. 2 Posted by Colin Farmer on 17 Feb, 2012 03:54 AM

    Colin Farmer's Avatar

    I am also having this problem I put my log files in dropbox. Here is the download link.
    http://db.tt/ww7ppIF7

  3. Support Staff 3 Posted by hendrik on 17 Feb, 2012 10:27 AM

    hendrik's Avatar

    Hi Colin.

    I took a look at your logs and it seems that your internal beaTunes database is corrupted. Please follow the advice given in http://help.beatunes.com/kb/troubleshooting/beatunes-does-not-start... to get beaTunes to work again.

    Thanks,

    -hendrik

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • Screen_Shot_2012-01-30_at_10.22.09_PM.png 78.2 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac