tag:help.beatunes.com,2009-07-24:/discussions/problems/19891-new-matchlistbeaTunes: Discussion 2012-03-20T17:49:53Ztag:help.beatunes.com,2009-07-24:Comment/132525722012-01-28T16:49:57Z2012-01-28T16:49:57ZNew Matchlist<div><p>Hi Marc,</p>
<p>how exactly does it not work?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/132525722012-01-28T17:12:43Z2012-03-20T17:49:53ZNew Matchlist<div><p>I select a title, then I click on the icon (NewMatchlist) and
nothing happens</p></div>marc.duartetag:help.beatunes.com,2009-07-24:Comment/132525722012-01-28T17:31:31Z2012-01-28T17:31:31ZNew Matchlist<div><p>Hi,</p>
<p>can you please send me your logs? <a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a>
will tell you where to find them and how to send them.</p>
<p>Thank you!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/132525722012-01-28T18:04:02Z2012-03-20T17:49:53ZNew Matchlist<div><p>/Users/begore65/Library/Logs/beaTunes/Archive.zip</p></div>marc.duartetag:help.beatunes.com,2009-07-24:Comment/132525722012-01-28T20:14:15Z2012-01-28T20:14:15ZNew Matchlist<div><p>I hope that this will be enough</p></div>marc.duartetag:help.beatunes.com,2009-07-24:Comment/132525722012-01-29T10:55:36Z2012-01-29T10:55:36ZNew Matchlist<div><p>Hi Marc,</p>
<p>unfortunately that one file does not give me the complete
picture.<br>
Also, please start beaTunes, stop any analysis that may be running,
attempt to create a MatchList and then shut down beaTunes. Then,
please zip the <em>entire</em> logs folder and send it to me.</p>
<p>Thanks!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/132525722012-01-29T17:13:59Z2012-01-29T17:14:00ZNew Matchlist<div><p>hi! hendrik<br>
I hope that this will be enough</p></div>marc.duartetag:help.beatunes.com,2009-07-24:Comment/132525722012-01-29T21:21:24Z2012-01-29T21:21:24ZNew Matchlist<div><p>Marc,</p>
<p>this is certainly not the whole logs folder.<br>
Are you a licensed user?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/132525722012-02-03T13:29:11Z2012-02-03T13:29:11ZNew Matchlist<div><p>Hendrick hellos!<br>
I will sent a different folder, which I believe is complete, and I
reassure you I am a registered user I bought this software.<br>
thank you very much for your help</p></div>marc.duartetag:help.beatunes.com,2009-07-24:Comment/132525722012-02-06T08:41:49Z2012-02-06T08:41:49ZNew Matchlist<div><p>Marc,</p>
<p>the logs clearly show that have used an illegally obtained
license key.<br>
I suggest you purchase a license before you ask for help.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/132525722012-02-09T15:04:24Z2012-02-09T15:04:44ZNew Matchlist<div><p>One thing that maybe is germane to this discussion, there's no
OnMouseClick activity when one clicks on the New Matchlist button.
I know that until I made it a point of paying attention to this,
I'd frequently hit the button multiple times expecting some sort of
program response, only to be rewarded with multiple New Matchlist
windows popping up approximately 3-5 seconds later. FYI.</p></div>the_mealtag:help.beatunes.com,2009-07-24:Comment/132525722012-02-09T18:27:44Z2012-02-09T18:27:44ZNew Matchlist<div><p>hendrik hello<br>
how to justify my purchase to prove my good faith?</p></div>marc.duartetag:help.beatunes.com,2009-07-24:Comment/132525722012-02-09T18:41:17Z2012-02-09T18:41:17ZNew Matchlist<div><p>hello themeal<br>
My concern is that when I click on the icon in question, after
having selected a track of course, it obscured then passed on again
a few seconds, but nothing happens. at the beginning of my purchase
and everything works fine then the program has a bug during
operation newmatchlist, I force my mac to put out and since this
function does not work anymore.<br>
I am to disgust<br>
thank you later.</p></div>marc.duartetag:help.beatunes.com,2009-07-24:Comment/132525722012-02-09T23:03:38Z2012-02-09T23:03:38ZNew Matchlist<div><p>Marc,</p>
<p>easily done - simply state your paypal transaction id (you'll
find that in your receipt) along with the purchase email address,
date of purchase and you're good to go.</p>
<p>I frankly, I don't even mind if you purchase today - I just
refuse to support illegal licenses.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/132525722012-02-11T09:00:16Z2012-02-11T09:00:16ZNew Matchlist<div><p>Hi Marc,</p>
<p>thanks for purchasing a legal license.<br>
To get rid of the old one, open the file
<code>~/Library/Preferences/com.tagtraum.beatunes.plist</code> with
the Property List Editor app. Then find and delete the entries
<code>/com/tagtraum/beatunes/registration.email.3</code> and
<code>/com/tagtraum/beatunes/registration.name.3</code>. Then save
the file.<br>
If you don't have Property List Editor installed, please simply
delete that file while beaTunes is not running.</p>
<p>Then download and install the latest beaTunes version from the
website. Attempt to run it. Register it with your new license. If
you see the problem again, please send me a fresh set of logs.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendrik