beatunes cannot be started

hans's Avatar

hans

29 Dec, 2011 12:15 PM

i am not able to start my beatunes, i did not realize any problem while closing.
the only hint i have is that my hard drive was almost full and os x 10.7 gave me warnings that my drive is full.
i have 3 gb of free space now, but when i start beatunes 3.0.11 it quits automatically without any message.

  1. Support Staff 1 Posted by hendrik on 30 Dec, 2011 12:47 PM

    hendrik's Avatar

    Hi Hans,

    please send me your logs. http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find them and how to send them.

    Thanks,

    -hendrik

  2. 2 Posted by hans on 31 Dec, 2011 04:00 PM

    hans's Avatar

    here are my logs

  3. Support Staff 3 Posted by hendrik on 02 Jan, 2012 09:48 AM

    hendrik's Avatar

    Hi Hans,

    it looks like you still don't have enough space left on your harddrive.
    The latest error messages in the log seem to indicate just that.
    Can you send a screenshot of the folder Users/hansmuhlbauer/Library/Application Support/beaTunes/Database/ that show how big the individual files are? Perhaps we can delete some of them.

    Thanks,

    -hendrik

    PS: Often restarting your OS X machine also makes a little room on the harddrive...

  4. 4 Posted by hans.muehlbauer on 03 Jan, 2012 12:22 AM

    hans.muehlbauer's Avatar

    Hello Hendrik,

    attached is two folders: beatunes/database and beatunes/database Backup
    folder

    From: "hendrik"
    <[email blocked]>
    To: <[email blocked]>,
    Date: 02.01.2012 10:58
    Subject: Re: beatunes cannot be started [Problems]

  5. Support Staff 5 Posted by hendrik on 03 Jan, 2012 10:33 AM

    hendrik's Avatar

    Hi,

    what is the backup folder for? Did you create it?

    -hendrik

  6. 6 Posted by hans.muehlbauer on 03 Jan, 2012 01:17 PM

    hans.muehlbauer's Avatar

    not sure probably did this with an earlier problem a while ago

    From: "hendrik"
    <[email blocked]>
    To: <[email blocked]>,
    Date: 03.01.2012 14:08
    Subject: Re: beatunes cannot be started [Problems]

  7. Support Staff 7 Posted by hendrik on 03 Jan, 2012 01:33 PM

    hendrik's Avatar

    Hi,

    well unless you think you still need it, you can probably delete it.
    Also, in the regular database folder, you can compress/zip the sql file, if you want to save some space.

    Does beaTunes still refuse to start? If so, can you please send me a fresh set of logs?

    Thanks,

    -hendrik

  8. 8 Posted by hans.muehlbauer on 03 Jan, 2012 03:16 PM

    hans.muehlbauer's Avatar

    Sorry still no star i have over 5 GB free space on my drive now

    From: "hendrik"
    <[email blocked]>
    To: <[email blocked]>,
    Date: 03.01.2012 14:33
    Subject: Re: beatunes cannot be started [Problems]

  9. Support Staff 9 Posted by hendrik on 03 Jan, 2012 03:24 PM

    hendrik's Avatar

    Hi,

    the logs don't show an error - however, they indicate that you are trying to start beaTunes 2.1 (after you already ran beaTunes 3). Note that by running beaTunes 3, you converted your internal beaTunes database into a new format, that cannot be read by beaTunes 2. As a result, beaTunes 2 will probably attempt to re-create the database. I'd recommend sticking to beaTunes 3.

    That said, any case you had any iTunes dialogs open? Like "Accept License" or "Get Info" or the like? In that case beaTunes 2 may get stuck and not start all the way. The same is true for beaTunes 3.

    Hope this helps,

    -hendrik

  10. 10 Posted by hans.muehlbauer on 04 Jan, 2012 10:49 AM

    hans.muehlbauer's Avatar

    hello hendrik, i have removed beatunes 2 from my system a while ago.
    i am only trying to start beatunes 3
    it quits without any action or message

    From: "hendrik"
    <[email blocked]>
    To: <[email blocked]>,
    Date: 03.01.2012 16:24
    Subject: Re: beatunes cannot be started [Problems]

  11. Support Staff 11 Posted by hendrik on 04 Jan, 2012 11:02 AM

    hendrik's Avatar

    Hans,

    the log (beaTunes.log) you sent me the other day clearly states:

     2012-01-01 22:18:17,607 [     0] [INFO ][main] com.tagtraum.beatunes.BeaTunes: ==== Sun Jan 01 22:18:17 CET 2012 ====
     beaTunes 2.1.20, built May 19, 2011 1:56:54 PM CEST, id 5896848313226971375
     Copyright (c) 2006-2011 tagtraum industries incorporated
     All Rights Reserved.
     http://www.tagtraum.com/
     http://www.beatunes.com/
    

    It shows that it is current (date 2012-01-01) and it shows the beaTunes version is 2.1.20.

    Perhaps it is a good idea to remove all beaTunes versions and re-install a fresh version from the website.

    -hendrik

  12. 12 Posted by hans.muehlbauer on 04 Jan, 2012 01:40 PM

    hans.muehlbauer's Avatar

    sorry i was sure i deleted my beatunes 2.x
    anyway reinstalling beatunes 3 and now everything works again.

    one question:
    looking up ID'S FOR MY SONGS DOES NOT RESULT ANYTHING FOR MOST SONGS (not
    in database yet)

    why can't i just calculate a pid and find duplicated from there?

    is it possible to use the musicbrainz database?

    thx very much for your help

    From: "hendrik"
    <[email blocked]>
    To: <[email blocked]>,
    Date: 04.01.2012 12:02
    Subject: Re: beatunes cannot be started [Problems]

  13. Support Staff 13 Posted by hendrik on 04 Jan, 2012 01:50 PM

    hendrik's Avatar

    Hi,

    the PID is a proprietary number that results from an audiofingerprint that is matched with an entry in a database. In essence, the id of the database entry is the PID.
    That means: The PID cannot be computed, it can only be looked up (based on a fingerprint).

    Unfortunately, the provider of the corresponding database has sold out. See also http://blog.beatunes.com/2011/09/moving-to-new-track-id-service.html

    As a consequence, beaTunes was forced to move on. Unfortunately, the database isn't as big yet, as I'd like it to be. However, it's growing on a daily basis.

    Even though Musicbrainz is a non-profit, they do ask commercial apps to pay for their services. As a result, beaTunes has chosen not to use the Musicbrainz database.

    -hendrik

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