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Lela Yeshitila's Avatar

Lela Yeshitila

10 Aug, 2011 04:47 PM

Hi,
I am having a problem downloading beatunes version 3. It will start to download and then As soon as it's about to finish, everything freezes...

  1. 1 Posted by Lela Yeshitila on 10 Aug, 2011 05:09 PM

    Lela Yeshitila's Avatar

    Thank you but I can't download beatunes at all... It starts to load but as soon as its about to finish and time for me to run it, it freezes up and I have to shut down everything... to restart. I am using seafari, let me try and use internet explorer..

    --- On Wed, 8/10/11, beaTunes <[email blocked]> wrote:

    From: beaTunes <[email blocked]>
    Subject: Download
    To: [email blocked]
    Date: Wednesday, August 10, 2011, 12:48 PM

    Hey Lela Yeshitila,

    thanks for your email. It's been added to the queue and I'll be taking a look as soon as I can.
    Usually, I try and respond to requests within 24 hours.

    Based on your email, our automated helpdesk system believes you should check out the following articles in our FAQ:
     
      - "beaTunes does not start, shows JDBCException" at http://help.beatunes.com/kb/troubleshooting/beatunes-does-not-start-shows-jdbcexception
     

    If this email is about a beaTunes bug, please make sure you let me know, which versions of beaTunes (and iTunes) you are using. Also, please let me know, what operating system version you are using. Please state the actual numbers and don't just say "latest". Last but not least, please let me know, whether you are using beaTunes with or without iTunes.

    I'll send an email to you (at [email blocked]) when I update your request.

    Thank you!

    tagtraum industries incorporated
    http://www.beaTunes.com/
    http://www.tagtraum.com/

  2. 2 Posted by Lela Yeshitila on 10 Aug, 2011 05:38 PM

    Lela Yeshitila's Avatar

    Hey, Thanks that was the problem. I was using the safari browser on my pc

    --- On Wed, 8/10/11, beaTunes <[email blocked]> wrote:

    From: beaTunes <[email blocked]>
    Subject: Download
    To: [email blocked]
    Date: Wednesday, August 10, 2011, 12:48 PM

    Hey Lela Yeshitila,

    thanks for your email. It's been added to the queue and I'll be taking a look as soon as I can.
    Usually, I try and respond to requests within 24 hours.

    Based on your email, our automated helpdesk system believes you should check out the following articles in our FAQ:
     
      - "beaTunes does not start, shows JDBCException" at http://help.beatunes.com/kb/troubleshooting/beatunes-does-not-start-shows-jdbcexception
     

    If this email is about a beaTunes bug, please make sure you let me know, which versions of beaTunes (and iTunes) you are using. Also, please let me know, what operating system version you are using. Please state the actual numbers and don't just say "latest". Last but not least, please let me know, whether you are using beaTunes with or without iTunes.

    I'll send an email to you (at [email blocked]) when I update your request.

    Thank you!

    tagtraum industries incorporated
    http://www.beaTunes.com/
    http://www.tagtraum.com/

  3. Support Staff 3 Posted by hendrik on 10 Aug, 2011 07:17 PM

    hendrik's Avatar

    Did it work with Internet Explorer/Firefox?

    -hendrik

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