Bea Tunes measures not applied to itunes

Jan's Avatar

Jan

06 Aug, 2011 03:13 PM

Hi,
i have a problem with beatunes (Windows7). Let me explain what I'm doing step by step:
- I enter itunes - I enter beatunes - Now I run the inspection - beatunes shows several problems like "missing files" (I know these files are missing and I want them to be removed from itunes) - Finally I tell beatunes to solve the problem by deleting the entries like proposed from beatunes - I quit beatunes

Unfortunately I still have the dead links afterwards in itunes and when I run the inspection again the same "missing files" are again listed.

Thanks for help!

Jan

  1. Support Staff 1 Posted by hendrik on 06 Aug, 2011 03:19 PM

    hendrik's Avatar

    Hi Jan,

    which version of beaTunes are you using?

    -hendrik

  2. 2 Posted by Jan on 06 Aug, 2011 03:47 PM

    Jan's Avatar

    Hi Hendrik,
    it's 10.4.0.80
    Jan

  3. 3 Posted by Jan on 06 Aug, 2011 03:50 PM

    Jan's Avatar

    ohhh sorry that was the itunes version, I'm uing the latest version of beatunes (3)

  4. Support Staff 4 Posted by hendrik on 06 Aug, 2011 03:53 PM

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    What's the exact version number?

    Am 06.08.2011 um 17:49 schrieb "Jan" <[email blocked]>:

    >

  5. 5 Posted by Jan on 06 Aug, 2011 03:55 PM

    Jan's Avatar

    it's 3.0.3

  6. Support Staff 6 Posted by hendrik on 06 Aug, 2011 04:38 PM

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    Hm...
    Can you please send me your logs? http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find them and how to send them.

    Thanks!

    -hendrik

  7. 7 Posted by Jan on 06 Aug, 2011 04:52 PM

    Jan's Avatar

    Hi Hendrik,

    that's the latest and greatest.

    Thanks

    Jan

  8. Support Staff 8 Posted by hendrik on 06 Aug, 2011 05:52 PM

    hendrik's Avatar

    Hi Jan,

    thanks for the latest log. Can you please zip the entire logs folder and send it my way? In the latest one, I unfortunately can't see any solutions commits.

    Thank you!

    -hendrik

  9. 9 Posted by Jan on 06 Aug, 2011 06:09 PM

    Jan's Avatar

    here we go!

    Thanks!

    Jan

  10. Support Staff 10 Posted by hendrik on 07 Aug, 2011 08:50 AM

    hendrik's Avatar

    Hi Jan,

    I can't find any trace of you actually committing the solutions the inspection found.
    This may simply be lost in the logs, but I want to make sure you understand how beaTunes works:

    • first you run the inspection
    • you select solutions to whatever issues you want solved
    • once you selected all the solutions you are interested in, you go to "Pending Solutions" (or "Ausstehende Lösungen" in German), selectable in the tree panel on the left of the window
    • in that view you can again inspect, what kind of solutions you have selected and then commit them (button upper right corner)
    • only then the solutions are applied

    Is this what you did or did you not commit your solutions?

    If this is what you did, please start up beaTunes again, perform this one thing (i.e. run inspection, select solutions, commit solutions, shut down beaTunes) and send me the whole logs folder again.

    Thank you,

    -hendrik

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