Never shuts down

rzogby's Avatar

rzogby

31 Jul, 2011 02:41 PM

Hi,

Since our last correspondence, bea Tunes as been working fine. Now, for some reason, it will not shut down. I tells me it is shutting down, then after three hours, I force quit it. When I boot it again, it states that my files are locked because I did not shut down properly. I ask it to unlock, then it opens with the same analysis I had before I fixed them. I did make sure to confirm changes in the que before quitting. Would you like to see my logs?

  1. Support Staff 1 Posted by hendrik on 31 Jul, 2011 04:08 PM

    hendrik's Avatar

    Hi,

    there is a more recent snapshot (http://www.beatunes.com/download/beaTunes-3-0-3-SNAPSHOT-osx.dmg) that should solve the not shutting down issue.

    You write: "then it opens with the same analysis"

    Is that "analysis" or "inspection"?

    Meaning, analysis of BPM etc. or inspection of meta data like genre, artist, etc.?

    Thanks,

    -hendrik

  2. 2 Posted by rzogby on 31 Jul, 2011 06:39 PM

    rzogby's Avatar

    Hi Again Henrik,

    Thanks so much for such quick replies. Your customer service never
    disappoints.

    I meant Inspection. And thanks for the new download. I'll try it.

  3. 3 Posted by rzogby on 01 Aug, 2011 12:20 AM

    rzogby's Avatar

    >Perfect. Shuts down quickly. You are amazing! Thanks so much for all your
    >work. It is an amazing product.

  4. Support Staff 4 Posted by hendrik on 01 Aug, 2011 11:29 AM

    hendrik's Avatar

    Great! Thanks for the positive feedback!

    Do you still experience the inspection related problem?

    -hendrik

  5. 5 Posted by rzogby on 01 Aug, 2011 01:49 PM

    rzogby's Avatar

    No, the problem is gone. Thanks for checking. So you can get to
    other customers, my last question is: Is there a way to save the
    inspection if I need to stop working for that day? There were so
    many inconsistencies, that I couldn't do it in one day, so It
    didn't seem to have a save option. Should I just re-insoect it
    each time?

  6. Support Staff 6 Posted by hendrik on 01 Aug, 2011 02:37 PM

    hendrik's Avatar

    Hey..

    No, you'd have to re-inspect.
    But you should do that anyway, as some issues will pop up only after you solved others.

    So committing solutions and reinspecting every now and then is a good idea anyway.

    Thanks,

    -hendrik

    Am 01.08.2011 um 15:48 schrieb "rzogby" <[email blocked]>:

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