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locked out of BeaTunes

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David

Jul 17, 2011 @ 07:27 AM

Beatunes 3.0.2
Mac 10.6
iTunes 10.3.1

202 gigs of music
21,175 files

Each time I try to log into BeaTunes it tells me that my database is loked and gives me the option to unlock it or not. Neither works and I am forced to force quit the program. I've tried re-installing, but that doesn't work either. I would try app zapper, but I don't want to lose all the key information I've created. It's saved in BeaTunes, not the mp3s, correct? Any suggestions for getting back into this program?

1. Support Staff 1 Posted by hendrik on Jul 17, 2011 @ 12:27 PM

   

   Hi David,

   based on your description, I can't say what's wrong. Logs would help me diagnose the problem. Please see http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... - if you want to send me your logs.

   Regarding the key information. It's stored in beaTunes' internal database. If you have checked the option "embed non-iTunes fields" in the general preferences before analyzing your files, the key is also stored in your files and can be re-imported.

   -hendrik

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2. 2 Posted by David on Jul 17, 2011 @ 05:50 PM

   

   Hendrik,

   Thanks for the swift response. Log attached.

   David

   • beaTunes.log.zip 612 KB
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3. Support Staff 3 Posted by hendrik on Jul 18, 2011 @ 08:49 AM

   

   Hi David,

   thanks for the logs. Unfortunately, it seems that the internal beaTunes database is corrupted. The easiest way to solve this problem, is to simply delete /Users/david/Library/Application Support/beaTunes/Database/ - note that this also deletes the whole database, i.e. any information not embedded in your files will be lost.

   Sorry,

   -hendrik

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