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Not Recognizing Registration Key on New Version of BeaTunes

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Connor Flynn

03 Jul, 2011 05:45 PM

Hello, my naime is Connor Flynn and I purchased Beatunes 2 for my MacBook Pro on March 4, 2011. I downloaded the recommend Beatunes 3 update and treid re-entering my Resitration key (even though I figured my registration would carry over between versions) and my key is not recognized. I paid $31.95 to use your software which has given me no problems until now. I would like a solution to this issue promptly.
Thank you,
Connor Flynn

if you experienced a crash or other abnormal behavior, you might want to attach log files from /Users/Connor/Library/Logs/beaTunes

• beaTunes: 3.0.2
• JVM: Java HotSpot(TM) 64-Bit Server VM
• Version: 19.1-b02-334
• Vendor: Apple Inc.
• OS: Mac OS X 10.6.7, x86_64
• Registered as:

1. Support Staff 1 Posted by hendrik on 04 Jul, 2011 04:05 PM

   

   Hi Connor,

   as stated in the upgrade notice and also in the FAQs, the upgrade from beaTunes 2 to beaTunes 3 is not free, because it is a major version step.

   You can purchase an upgrade license for $11.95 from http://www.beatunes.com/beatunes-buy.html or go back to beaTunes 2 (download: http://www.beatunes.com/beatunes-download-old.html). If you choose to do the latter, please note that the old beaTunes 2 database is gone by now and that it will be freshly created. I.e. you will loose data, unless you have a backup copy of your old beaTunes 2 database. To avoid this problem, export your metadata before downgrading. Details are described in http://help.beatunes.com/kb/backup-and-migration/moving-to-a-new-co...

   Hope this helps,

   -hendrik

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