tag:help.beatunes.com,2009-07-24:/discussions/problems/18600-beatunes-3beaTunes: Discussion 2012-05-15T21:21:08Ztag:help.beatunes.com,2009-07-24:Comment/82504532011-06-29T00:50:02Z2012-05-15T21:21:07ZBEATUNES 3<div><p>INITIALIZATION</p></div>ace1sgtag:help.beatunes.com,2009-07-24:Comment/82504532011-06-29T14:06:11Z2011-06-29T14:06:11ZBEATUNES 3<div><p>When it says it´s locked, please <em>don´t</em>
unlock it - that´s the default option.<br>
Then let it start and shut it down again.<br>
The next time you start it, does it still say it´s
locked?</p>
<p>If it does, please send me your logs (<a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a>)
- I would like to take a look at them when I'm back from vacation
(4th July).</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/82504532011-06-30T20:43:25Z2012-05-15T21:21:08ZBEATUNES 3<div><p>here are the log files. i still can't open Beatunes</p></div>ace1sgtag:help.beatunes.com,2009-07-24:Comment/82504532011-06-30T20:46:20Z2012-05-15T21:21:08ZBEATUNES 3<div><p>i have tried to restart numerous times. it does not open at all.
either get error message or says it's locked</p></div>ace1sgtag:help.beatunes.com,2009-07-24:Comment/82504532011-07-04T15:18:25Z2011-07-04T15:18:25ZBEATUNES 3<div><p>Hi Warren,</p>
<p>according to the logs there was an unclean shutdown 6/26/2011.
This caused a database corruption. The easiest way to get beaTunes
to run again, is to delete the database, by deleting
<code>/Users/warrenhartwick/Library/Application
Support/beaTunes/Database/</code>. Unfortunately, that will also
delete all keys, colors, languages etc. that were not stored in the
files themselves or in iTunes (checkbox in general
preferences).</p>
<p>-hendrik</p></div>hendrik