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29 Jun, 2011 12:49 AM

ever since i upgraded to 3 initialian takes forever & a day, then it always says it's locked. what a mistake upgrading & having to pay for it no less.

  1. 1 Posted by ace1sg on 29 Jun, 2011 12:50 AM

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  2. Support Staff 2 Posted by hendrik on 29 Jun, 2011 02:06 PM

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    When it says it´s locked, please don´t unlock it - that´s the default option.
    Then let it start and shut it down again.
    The next time you start it, does it still say it´s locked?

    If it does, please send me your logs ( - I would like to take a look at them when I'm back from vacation (4th July).



  3. 3 Posted by ace1sg on 30 Jun, 2011 08:43 PM

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    here are the log files. i still can't open Beatunes

  4. 4 Posted by ace1sg on 30 Jun, 2011 08:46 PM

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    i have tried to restart numerous times. it does not open at all. either get error message or says it's locked

  5. Support Staff 5 Posted by hendrik on 04 Jul, 2011 03:18 PM

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    Hi Warren,

    according to the logs there was an unclean shutdown 6/26/2011. This caused a database corruption. The easiest way to get beaTunes to run again, is to delete the database, by deleting /Users/warrenhartwick/Library/Application Support/beaTunes/Database/. Unfortunately, that will also delete all keys, colors, languages etc. that were not stored in the files themselves or in iTunes (checkbox in general preferences).


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