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fatal error

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bruno gervais

Jun 24, 2011 @ 02:20 PM

Hi This is the second time I receive a fatal error message when trying to open Beatunes. Last time I restarted the computer & everything seams to work again. This time I tried everything even and update and still I have the same issue.
(check attachment) Thank you for your help
Bruno

• Picture_2.png 29.9 KB

1. Support Staff 1 Posted by hendrik on Jun 29, 2011 @ 02:13 PM

   

   Hi Bruno,

   sorry for the late reply - I´m currently on vacation.

   Please send me your logs (http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...) - I´ll have a look at them next week.

   Thanks,

   -hendrik

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2. 2 Posted by bruno gervais on Jun 29, 2011 @ 03:01 PM

   

   Here they are...
   Thks

   • beaTunes.zip 2.24 MB
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3. 3 Posted by bruno on Jun 29, 2011 @ 09:28 PM

   
   Here they are....

   
   

   [email blocked]
   www.brunogervais.com
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   -------- Original Message --------
   Subject: Re: fatal error [Problems]
   From: "hendrik"
   <[email blocked]>
   Date: Wed, June 29, 2011 10:13 am
   To: <[email blocked]>
   
   
   // Add your reply above here
   ==================================================
   From: hendrik
   Subject: fatal error
   
   Hi Bruno,
   
   sorry for the late reply - I´m currently on vacation.
   
   Please send me your logs (http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs) - I´ll have a look at them next week.
   
   Thanks,
   
   -hendrik
   
   View this Discussion online: http://help.beatunes.com/discussions/problems/18593-fatal-error
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   Reply with #ignore to stop receiving notifications for this discussion.
   
   
   

   • beaTunes.zip 2.24 MB
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4. 4 Posted by Terry on Jul 01, 2011 @ 02:01 PM

   

   Just registered BeaTunes 3. While attempting to commit corrections chosen after BeaTunes inspection, I have twice received a FATAL ERROR message (ran out of TM memory). Please help.

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5. Support Staff 5 Posted by hendrik on Jul 04, 2011 @ 03:23 PM

   

   Hi Bruno,

   it looks like your database got corrupted. The easiest way to get beaTunes to work again, is to delete the database, i.e. in your case the folder /Users/diegoperezolave/Library/Application Support/beaTunes/Database/. Unfortunately, this also means that all data in that database (key, color, etc.) will be lost - unless you have embedded that stuff into the files themselves (checkbox in beaTunes General Prefs).

   Hope this helps,

   -hendrik

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6. Support Staff 6 Posted by hendrik on Jul 04, 2011 @ 03:24 PM

   

   Terry,

   please open a separate discussion and send me your logs. http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you how to find them and send them.

   Thanks,

   -hendrik

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