fatal error

bruno gervais's Avatar

bruno gervais

24 Jun, 2011 02:20 PM

Hi This is the second time I receive a fatal error message when trying to open Beatunes. Last time I restarted the computer & everything seams to work again. This time I tried everything even and update and still I have the same issue.
(check attachment) Thank you for your help
Bruno

  1. Support Staff 1 Posted by hendrik on 29 Jun, 2011 02:13 PM

    hendrik's Avatar

    Hi Bruno,

    sorry for the late reply - I´m currently on vacation.

    Please send me your logs (http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...) - I´ll have a look at them next week.

    Thanks,

    -hendrik

  2. 2 Posted by bruno gervais on 29 Jun, 2011 03:01 PM

    bruno gervais's Avatar

    Here they are...
    Thks

  3. 3 Posted by bruno on 29 Jun, 2011 09:28 PM

    bruno's Avatar
    Here they are....

    -------- Original Message --------
    Subject: Re: fatal error [Problems]
    From: "hendrik"
    <[email blocked]>
    Date: Wed, June 29, 2011 10:13 am
    To: <[email blocked]>


    // Add your reply above here
    ==================================================
    From: hendrik
    Subject: fatal error

    Hi Bruno,

    sorry for the late reply - I´m currently on vacation.

    Please send me your logs (http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs) - I´ll have a look at them next week.

    Thanks,

    -hendrik

    View this Discussion online: http://help.beatunes.com/discussions/problems/18593-fatal-error
    --

    Reply with #ignore to stop receiving notifications for this discussion.


  4. 4 Posted by Terry on 01 Jul, 2011 02:01 PM

    Terry's Avatar

    Just registered BeaTunes 3. While attempting to commit corrections chosen after BeaTunes inspection, I have twice received a FATAL ERROR message (ran out of TM memory). Please help.

  5. Support Staff 5 Posted by hendrik on 04 Jul, 2011 03:23 PM

    hendrik's Avatar

    Hi Bruno,

    it looks like your database got corrupted. The easiest way to get beaTunes to work again, is to delete the database, i.e. in your case the folder /Users/diegoperezolave/Library/Application Support/beaTunes/Database/. Unfortunately, this also means that all data in that database (key, color, etc.) will be lost - unless you have embedded that stuff into the files themselves (checkbox in beaTunes General Prefs).

    Hope this helps,

    -hendrik

  6. Support Staff 6 Posted by hendrik on 04 Jul, 2011 03:24 PM

    hendrik's Avatar

    Terry,

    please open a separate discussion and send me your logs. http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you how to find them and send them.

    Thanks,

    -hendrik

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