Error message

Andi's Avatar

Andi

10 Jun, 2011 02:03 PM

Hello,

I just installed beaTunes and I'm getting this error message (please see
attached screenshot). I have re-installed both Quicktime and iTunes and
re-started the system. The error message still comes up when I try to start
beaTunes.

Please advise. Thanks in advance!

Best wishes,

Andreas Mueller

[email blocked]

  1. Support Staff 1 Posted by hendrik on 10 Jun, 2011 02:12 PM

    hendrik's Avatar

    Hi Andi,

    most likely you have an old qtmlclient.dll file lying around somewhere.
    Please search your windows installation directory (probably c:\windows\) and its subdirectories for a file called qtmlclient.dll and remove it should you find it.

    Did this help?

    -hendrik

  2. 2 Posted by Andi on 10 Jun, 2011 02:37 PM

    Andi's Avatar

    Hello Hendrik,

    thanks for your email. I searched my whole system and was able to find only
    one file with this name, located in C:\Program Files\QuickTime\QTSystem (not
    in my Windows System folder). This file shows a "last change" date of
    November 2010. Should I still delete it? Do I need to install Quicktime
    again after this?

    Thanks again,

    Andreas

    On 10 June 2011 16:12, hendrik <
    [email blocked]> wrote:

  3. Support Staff 3 Posted by hendrik on 10 Jun, 2011 02:44 PM

    hendrik's Avatar

    Hi Andi,

    no, please don't delete that file. It's needed.

    It should be in c:\Windows\system32\ or the like, highly depending on what kind of Windows you are using. Which one is it btw?

    Thanks,

    -hendrik

  4. 4 Posted by Andi on 10 Jun, 2011 02:52 PM

    Andi's Avatar

    Hi again,

    nope, as I said the needed one is the only copy of that file on my system (I
    just double-checked). I'm running Windows XP SP 3.

    Anything else I can do?

    Andi

    On 10 June 2011 16:44, hendrik <
    [email blocked]> wrote:

  5. Support Staff 5 Posted by hendrik on 10 Jun, 2011 03:23 PM

    hendrik's Avatar

    Yes...
    Please open a command prompt and type in

    echo %PATH%
    

    You should see your current path.. What is it set to?

    Thanks,

    -hendrik

  6. 6 Posted by Andi on 10 Jun, 2011 03:51 PM

    Andi's Avatar

    Hi again,

    Here's what I got from that command:

    --------------------------------------------------------
    C:\Documents and Settings\HP_Eigenaar>echo %PATH%
    ;C:\Program Files\PC Connectivity
    Solution\;C:\WINDOWS\system32;C:\WINDOWS;C:\WI
    NDOWS\System32\Wbem;c:\Python22;C:\Program
    Files\T-Online\T-Online_Software_6\Ba
    sis-Software\Basis2\;C:\Program Files\Common Files\Teleca Shared;C:\Program
    File
    s\Android\android-sdk\platform-tools\;C:\Program Files\Common
    Files\Nero\Lib\;C:
    \Program Files\Common Files\Nero\Lib\

    C:\Documents and Settings\HP_Eigenaar>
    --------------------------------------------------------

    NB: my version of Windows is Dutch, hence the "HP_Eigenaar" bit ;-)

    On 10 June 2011 17:23, hendrik <
    [email blocked]> wrote:

  7. Support Staff 7 Posted by hendrik on 10 Jun, 2011 04:24 PM

    hendrik's Avatar

    Hi,

    looks like the path to QuickTime is missing.
    Please add C:\Program Files\QuickTime\QTSystem\ (or wherever you installed QuickTime) to the PATH. http://support.microsoft.com/kb/310519 gives you some advice on just how to do that.

    Does that solve the problem?

    Thanks,

    -hendrik

  8. 8 Posted by Andi on 10 Jun, 2011 05:56 PM

    Andi's Avatar

    Yes it does! Thank you for your help!! :-D

    Andreas

    On 10 June 2011 19:36, hendrik <
    [email blocked]> wrote:

  9. Support Staff 9 Posted by hendrik on 10 Jun, 2011 06:00 PM

    hendrik's Avatar

    Great! Glad that worked.
    Would you mind, if I made this thread public?

    Thanks,

    -hendrik

  10. 10 Posted by Andi on 10 Jun, 2011 06:23 PM

    Andi's Avatar

    No, I don't mind.

    By the way, I have now also purchased a license, I like the program. ;-)

    Andi

    On 10 June 2011 20:12, hendrik <
    [email blocked]> wrote:

  11. Support Staff 11 Posted by hendrik on 10 Jun, 2011 06:30 PM

    hendrik's Avatar

    Thank you!

    -hendrik

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