Bought 2 time the product, one for me, one for a friend, but same KEY

Bertrand's Avatar

Bertrand

07 Jun, 2011 10:41 AM

hi
I have bought 2 for me and for a friend keys, but the BeaTunes algorithm generated 2 time the same key (certainly due to the paypal process, where you have no mean to change you user data)...
... I dont see how my friend can use it,

please give me a feedback, an other key or a refund

thanks!
Bertrand

  1. 1 Posted by Bertrand on 07 Jun, 2011 10:43 AM

    Bertrand's Avatar

    for the staff, I m speaking about paypal transaction IDs ...030E and ...4255
    thx

  2. Support Staff 2 Posted by hendrik on 07 Jun, 2011 02:02 PM

    hendrik's Avatar

    Hi Bertrand,

    can you please send me name and email address of your friend and I will send him a license in his name.

    Would that solve the issue for you?

    Thanks,

    -hendrik

  3. 3 Posted by Bertrand Mignot on 07 Jun, 2011 04:38 PM

    Bertrand Mignot's Avatar

    Dear Hendrik,

    please send a Key for

    Username : Florent Bousson
    Reg. email: [email blocked]

    Thanks for the support,
    Bertrand

  4. Support Staff 4 Posted by hendrik on 07 Jun, 2011 10:28 PM

    hendrik's Avatar

    Hi Bertrand,

    I issued a key to your friend.

    Thanks for buying beaTunes!

    -hendrik

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac