"This may be a network problem"

Christian's Avatar

Christian

24 May, 2011 02:26 AM

So I started using the trial version of this program, and it's pretty spiffy! It got through my first 100 songs or so, but now, every song that it runs through has this message:

"beatunes was unable to determine the PUID of this track. This may be a network problem"

What gives? It was working fine before :C

  1. Support Staff 1 Posted by hendrik on 24 May, 2011 08:03 AM

    hendrik's Avatar

    Hi Christian,

    as the error message says: this may be a network problem. All this means, something went wrong and perhaps the cause is a network issue. It may be something else.

    Sometimes, MusicIP/AmpliFIND simply can't identify a song.

    -hendrik

  2. 2 Posted by Christian on 24 May, 2011 09:04 PM

    Christian's Avatar

    I would've thought it was that, but it went through about 50 songs with the same message over and over :C

  3. Support Staff 3 Posted by hendrik on 25 May, 2011 05:57 AM

    hendrik's Avatar

    Well, that does not sound good..
    Perhaps there is more info in the logs. http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where they are and how to send them, should you want me to look at them.

    -hendrik

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