Unable to Determine PUID...

Justin Dudley's Avatar

Justin Dudley

13 Apr, 2011 08:23 PM

When analyzing, I get errors: beatunes was unable to determine the puid of track...

Also, when I click Get MusicIP PUIDs from server, i get the error: an error occured: java:lang.NullPointerException

Please help, this is my favourite feature of this program!

  1. Support Staff 1 Posted by hendrik on 13 Apr, 2011 09:45 PM

    hendrik's Avatar

    Hi,

    can you please reproduce both problems, shut down beaTunes and then send me your logs? http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find and how to send the logs.

    Thanks,

    -hendrik

  2. 2 Posted by Justin Dudley on 14 Apr, 2011 12:21 AM

    Justin Dudley's Avatar

    Here you go

  3. Support Staff 3 Posted by hendrik on 14 Apr, 2011 08:29 AM

    hendrik's Avatar

    Hi,

    it looks like the request simply times out - this could be because of a temporary glitch in MusicIP's servers or a bad Internet connection on your side.

    I just checked my connection to their servers and that seems alright.. Are you sure your Internet connection is reliable?

    Thanks,

    -hendrik

  4. 4 Posted by Justin Dudley on 14 Apr, 2011 05:45 PM

    Justin Dudley's Avatar

    I have been trying to do this for about a week, with the same result. I have a 3mbps internet connection, and the computer I am using for beatunes is outside of the firewall. The internet company came and tested the connection yesterday per my request, I have a perfect connection to their network. Also, I do not experience any problems with any other software or hardware that requires an internet connection such as the AT&T MicroCell.

  5. Support Staff 5 Posted by hendrik on 14 Apr, 2011 06:08 PM

    hendrik's Avatar

    Hi,

    I understand that this is annoying. Could you please try to reach the server with your webbrowser?
    Just go to http://ofa.musicdns.org/ofa/1/track with FireFox.

    The output should read:

    400 Invalid "cid"
    Resin-3.0.18 (built Fri, 24 Feb 2006 02:47:03 PST)
    

    Does it?

    Also, do you use any kind of proxy? Since this apparently used to work - can you think of anything that changed?

    Thanks,

    -hendrik

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