Beatunes crashes a lot.

Lee Fisher's Avatar

Lee Fisher

11 Apr, 2011 07:07 PM

Beatunes crashes a lot. An error message comes up on when loading up program: Schema Versions don't match.
Required: 17
Found: 18

When 1st using it appears to work properly as long as I don't ask it to get files from Beatunes. After a few songs are analyzed, the program just locks up.

I don't see where I can copy the log files to send you.

I have tried to upgrade to the newest version, but nothing happens. I have been suffering this since I uploaded version 2.1.9 last year.

Lee Fisher
757-473-1980
if you experienced a crash or other abnormal behavior, you might want to attach log files from C:\Documents and Settings\Owner\Local Settings\Application Data\tagtraum industries\beaTunes\logs

  • beaTunes: 2.1.9
  • JVM: Java HotSpot(TM) Server VM
  • Version: 16.3-b01
  • Vendor: Sun Microsystems Inc.
  • OS: Windows XP 5.1, x86
  • Registered as: Fisher Business Adventures Lee Fisher
  1. 1 Posted by swingdance on 11 Apr, 2011 07:35 PM

    swingdance's Avatar

    Information requested

    Beatures2 2.1.9
    Built on Jun 17, 2010
    Licensed to Fisher Business Adventures Lee Fisher

    "Former email" was [email blocked] New email addy is: [email blocked]

    OS: windows XP 5.1. x86

    Itunes 10
    Version 10.2.1.1

    Gee. 24 hours! I am sick at home today. I was hoping to use all this 'down
    time' to finally fix this problem.

    Lee Fisher

    -----Original Message-----
    From: beaTunes
    [mailto:[email blocked]]
    Sent: Monday, April 11, 2011 3:09 PM
    To: [email blocked]
    Subject: Beatunes crashes a lot.

    Hey Lee Fisher,

    thanks for your email. It's been added to the queue and I'll be taking a
    look as soon as I can.
    Usually, I try and respond to requests within 24 hours.

    Based on your email, our helpdesk system believes you should check out the
    following articles in our FAQ:
      
      - "beaTunes does not start, shows JDBCException" at
    http://help.beatunes.com/kb/troubleshooting/beatunes-does-not-start-shows-jd
    bcexception
      
      - "Where are the beaTunes logs?" at
    http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs
      

    If this email is about a beaTunes bug, please make sure you let me know,
    which versions of beaTunes and iTunes you are using. Also, please let me
    know, what operating system version you are using.

    I'll send an email to you (at [email blocked]) when I update your request.

    Thank you!

    tagtraum industries incorporated
    http://www.beaTunes.com/
    http://www.tagtraum.com/

  2. Support Staff 2 Posted by hendrik on 11 Apr, 2011 08:01 PM

    hendrik's Avatar

    Hi,

    the error message you are seeing indicates that at some point a database update didn't go through correctly.

    Could you please send me your logs? http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... will tell you where to find them and how to send them.

    Thanks,

    -hendrik

  3. 3 Posted by swingdance on 11 Apr, 2011 08:36 PM

    swingdance's Avatar

    Thanks for the quickness. I am impressed!

    These are all the logs in the log folder. They are in the order of their
    dates. The first on is 6/18/2010. The last one (log 4) is 5/5/2010. The
    other two are both dated 6/18/2010.

    Lee Fisher

    -----Original Message-----
    From: hendrik
    [mailto:[email blocked]]
    Sent: Monday, April 11, 2011 4:01 PM
    To: [email blocked]
    Subject: Re: Beatunes crashes a lot. [Problems]

  4. Support Staff 4 Posted by hendrik on 11 Apr, 2011 08:52 PM

    hendrik's Avatar

    Hi,

    from looking at the logs it seems that there are two separate problems.

    1) After running 2.0.15 you went back to running 2.0.14. beaTunes can't ever downgrade it's internal database - that's why this can easily lead to an error
    2) It looks like iTunes is not installed correctly. Please re-install a fresh copy of iTunes from http://www.apple.com/itunes and reboot your computer

    Hope this helps,

    -hendrik

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