READ PART OF THE LIBRARY

JORGE's Avatar

JORGE

05 Apr, 2011 07:04 AM

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BEATUNES READ ONLY PART OF MY LIBRARY 27249 FILES I HAVE TOTAL 60918 FILES

BEFORE I HAVE SOME PROBLEMS LIKE THIS WITH SERATO AND TUNEUP BECOUSE SOME OF MY FILES HAVE NAMED WITH WWW. HTTP. OR - OR _ BUT I CLEAN IT NOW IS WORKING GREAT WITH SERATO AND TUNEUP

BUT WITH BEATUNES NO READ ALL MY LIBRARY WHAT I HAVE TO DO TO RESET IT OR START AGAIN MAYBE THE PROBLEM WITH MY FILES IS SOLVED ALREADY

if you experienced a crash or other abnormal behavior, you might want to attach log files from /Users/TEMPORAL/Library/Logs/beaTunes

  • beaTunes: 2.1.19
  • JVM: Java HotSpot(TM) 64-Bit Server VM
  • Version: 19.1-b02-334
  • Vendor: Apple Inc.
  • OS: Mac OS X 10.6.7, x86_64
  • Registered as: jorge chocano
  1. Support Staff 1 Posted by hendrik on 05 Apr, 2011 07:33 AM

    hendrik's Avatar

    Hi,

    http://help.beatunes.com/kb/troubleshooting/beatunes-does-not-start... explains how to delete beaTunes' internal library (while it is not running).
    Perhaps that already solves the problem.

    -hendrik

  2. 2 Posted by jorgetaipei on 06 Apr, 2011 09:29 AM

    jorgetaipei's Avatar

    HOLA HENDRIK

    i solve the first problem

    now i have a second one

    i double check the files security settings

    sharing & permissions

    read & write in all my files

    but beatunes always say that there is no posible to save the information .

    WHY ?

    JORGE

  3. Support Staff 3 Posted by hendrik on 06 Apr, 2011 09:40 AM

    hendrik's Avatar

    Hi Jorge,

    I can't say without looking at the logs. There is an entry in the knowledge base of the support forum that describes where to find the logs and how to send them.

    Hope this helps,

    -hendrik

  4. Support Staff 4 Posted by hendrik on 07 Apr, 2011 07:06 AM

    hendrik's Avatar

    Hi,

    the knowledge base entry I was referring to is http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...

    -hendrik

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