Where is my licence key?!

Ashley's Avatar

Ashley

28 Mar, 2011 11:55 AM

I paid for Beatunes2 yesterday (28.3.11) and I still have not received my key!
The payment status on Paypal is pending.
What is going on because I have a mix which needs to be done for someone ASAP

Thanks

  1. Support Staff 1 Posted by hendrik on 28 Mar, 2011 11:58 AM

    hendrik's Avatar

    Hi Ashley,

    you paid with an e-check. They usually take 5-7 days to clear.
    If you'd like the key faster, you could purchase again with a credit card or paypal-funds and I cancel the e-check transaction.

    Hope this helps,

    -hendrik

  2. 2 Posted by Ashley on 28 Mar, 2011 12:02 PM

    Ashley's Avatar

    Oh right, I don't know how I managed that.
    If you can cancel the transaction for me then that would be great.
    Once it has been cancelled, I will purchase again making sure it is not by an e-check.

    Thanks for your support.

  3. Support Staff 3 Posted by hendrik on 28 Mar, 2011 12:07 PM

    hendrik's Avatar

    Hi,

    I cancelled the transaction. Depending on how far Paypal has already processed your payment, the money should be refunded to your regular account or to Paypal account.

    -hendrik

  4. 4 Posted by Ashley on 28 Mar, 2011 12:09 PM

    Ashley's Avatar

    Thanks a lot for your help.

  5. Support Staff 5 Posted by hendrik on 28 Mar, 2011 12:11 PM

    hendrik's Avatar

    No Problem - thanks you for purchasing beaTunes!

    -hendrik

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