tag:help.beatunes.com,2009-07-24:/discussions/problems/18202-beatunes-launches-okay-but-then-seems-to-crashbeaTunes: Discussion 2011-04-07T12:31:58Ztag:help.beatunes.com,2009-07-24:Comment/53654522011-02-15T20:08:16Z2011-02-15T20:08:16ZBeatunes Launches Okay, But Then Seems to Crash<div><p>Beatunes launches okay, but then seems to crash before the
program opens, leaving it in an almost-openned state. Any
suggestions?<br>
Mark</p></div>m.williams.cgatag:help.beatunes.com,2009-07-24:Comment/53654522011-02-15T23:20:27Z2011-02-15T23:20:27ZBeatunes Launches Okay, But Then Seems to Crash<div><p>Hi,</p>
<p>any chance you can send me your logs? <a href=
"http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...</a>
tells you where to find them and how to send them.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/53654522011-02-16T20:43:03Z2011-02-16T20:43:03ZBeatunes Launches Okay, But Then Seems to Crash<div><p>Here you Hendrik<br>
MW</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+d3e15ad414253e9f3c2fcf9686525e94adc4957df@tenderapp.com">tender+d3e15ad414253e9f3c2fcf9686525e94adc4957df@tenderapp.com</a>]<br>
Sent: February-15-11 4:21 PM<br>
To: <a href=
"mailto:m.williams.cga@shaw.ca">m.williams.cga@shaw.ca</a><br>
Subject: Re: Beatunes Launches Okay, But Then Seems to Crash
[Problems]</p></div>m.williams.cgatag:help.beatunes.com,2009-07-24:Comment/53654522011-02-17T07:43:42Z2011-02-17T07:43:42ZBeatunes Launches Okay, But Then Seems to Crash<div><p>Hi Mark,</p>
<p>thanks for the logs. They don't indicate anything really
wrong.<br>
Can you please describe this "almost opened" state in a little more
detail, perhaps send a screenshot?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/53654522011-02-17T20:23:56Z2011-02-17T20:23:56ZBeatunes Launches Okay, But Then Seems to Crash<div><p>Thanks again for getting back to me, Hendrik.</p>
<p>Crap! I was kind of hoping you'd have come across something in
my logs and have a nice easy (and obvious) solution in-hand. :)</p>
<p>A picture might be worth a thousand words, but not in this case.
It might be better if I were to describe what was happening in
greater detail: I think I've been using Beatunes for couple of
years now, so I sort of know what to expect. (By the way, Beatunes
is great program and always look forward to your upgrades.) I had
upgraded Beatunes to v2.1.19, but hadn't used Beatunes in a while.
When I attempted to open Beatunes everything seemed to go normally,
but then it would go to sleep, or something. Initially there would
be a few sizable blips up in my CPU usage, as one would expect, and
then it just settle back into a dormant state without Beatunes ever
opening. I checked the my Task Manager and Beatunes hadn't crashed.
I had quite a bit of music to analysis, so I let it run during the
night hoping Beatunes might eventually kick into gear. Next
morning: Nothing. It was still dormant and Beatunes hadn't even
opened.</p>
<p>I didn't know how else to describe this situation other than to
say Beatunes was in an "almost-opened" state - it just sits there
in my task bar without an open window. I've tried just about
everything:<br>
- checked to see if my licence had expired. - reloading Java. -
tried using V2.1.18, and even V2.1.17, but still nothing.</p>
<p>I don't know??? It's got me stumped...</p>
<p>Mark</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+d3e15ad414253e9f3c2fcf9686525e94adc4957df@tenderapp.com">tender+d3e15ad414253e9f3c2fcf9686525e94adc4957df@tenderapp.com</a>]<br>
Sent: February-17-11 12:44 AM<br>
To: <a href=
"mailto:m.williams.cga@shaw.ca">m.williams.cga@shaw.ca</a><br>
Subject: Re: Beatunes Launches Okay, But Then Seems to Crash
[Problems]</p></div>m.williams.cgatag:help.beatunes.com,2009-07-24:Comment/53654522011-02-18T08:59:49Z2011-02-18T08:59:49ZBeatunes Launches Okay, But Then Seems to Crash<div><p>Hi Mark,</p>
<p>there is no beaTunes 2.1.19 - 2.1.18 is the latest version.<br>
The one you have been using (according to your logs) is 2.1.16.</p>
<p>Let's try the following:</p>
<p>Download the latest version from <a href=
"http://www.beatunes.com/beatunes-download.html">http://www.beatunes.com/beatunes-download.html</a>
and start it. If it does not show, please shut it down and send me
a fresh set of logs.</p>
<p>Thanks,</p>
<p>-hendrik</p>
<p>PS: BTW, downgrading to a prior version of beaTunes is not
recommended, as the internal database might not match the older
version.</p></div>hendrik