tag:help.beatunes.com,2009-07-24:/discussions/problems/16899-playlistsmatchlists-empty-in-itunesbeaTunes: Discussion 2011-04-07T12:31:52Ztag:help.beatunes.com,2009-07-24:Comment/42419462010-12-13T14:33:57Z2010-12-13T14:33:57Zplaylists/matchlists empty in iTunes<div><p>Hi,</p>
<p>which version of beaTunes on which operating system are you
using?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462010-12-13T14:45:28Z2010-12-13T14:45:29Zplaylists/matchlists empty in iTunes<div><p>Beatunes 2.1.14<br>
Vista Home Premium<br>
iTunes 10.1.0.54</p></div>Claytontag:help.beatunes.com,2009-07-24:Comment/42419462010-12-13T14:51:51Z2010-12-13T14:51:51Zplaylists/matchlists empty in iTunes<div><p>Hi,</p>
<p>can you reproduce the problem, shut down beaTunes and send me
your logs? Perhaps I can see what's going wrong...<br>
See <a href=
"http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatunes-logs">
http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...</a>
for finding the logs.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462010-12-14T14:03:07Z2010-12-14T14:03:07Zplaylists/matchlists empty in iTunes<div><p>Here you go.</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Monday, December 13, 2010 9:52 AM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462010-12-14T16:57:58Z2010-12-14T16:57:58Zplaylists/matchlists empty in iTunes<div><p>Sorry, Clayton.</p>
<p>But zipx certainly falls in the category exotic and non-portable
compression/archive formats. Can you please send me a regular zip
file?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462010-12-21T11:30:17Z2010-12-21T11:30:17Zplaylists/matchlists empty in iTunes<div><p>Hi Hendrik - sorry. Zipx is just the current version of Winzip;
attached is the older version...</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Tuesday, December 14, 2010 11:58 AM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462010-12-21T16:01:43Z2010-12-21T16:01:43Zplaylists/matchlists empty in iTunes<div><p>Hi Clayton,</p>
<p>thanks for the logs. Unfortunately, I'm not sure what I'm
looking at, as there seems to be an analysis running in the
background (so the logs is quite cluttered).</p>
<p>Can you please pause the analysis (or better clear the queue),
wait a couple of seconds, repeat the steps you think lead to the
failure and then shut down beaTunes, zip the logs and send them to
me along with an exact description of what didn't work?</p>
<p>Thank you!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-01-05T17:40:13Z2011-01-05T17:40:13Zplaylists/matchlists empty in iTunes<div><p>Sorry for the delay... The holidays were very very busy.</p>
<p>Then problem I'm having, specifically, is when I create a
matchlist in Beatunes (2.15). The list populates and I name it.
Then I synchronise and the list disappears from Beatunes. The list
appears in regular playlists in iTunes, but the list is empty.</p>
<p>Thanks,<br>
Clayton</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Tuesday, December 21, 2010 11:02 AM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-01-08T17:16:55Z2011-01-08T17:16:55Zplaylists/matchlists empty in iTunes<div><p>Hi Clayton,</p>
<p>Sorry for the lat reply, but the forum service I use had some
technical difficulties and I couldn't get to your log (<a href=
"http://hoth.entp.com/2011/1/7/postmortem-of-our-amazon-s3-outage">http://hoth.entp.com/2011/1/7/postmortem-of-our-amazon-s3-outage</a>).</p>
<p>Anyhow. What I see in the log is that you have some analysis
running. Then you stop the analysis, beaTunes uses about 80s to do
some internal homework, then nothing happens for a long time and
then beaTunes syncs. But I don't see any attempt to create a
playlist in between. What exactly did you do after the analysis
stopped?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-01-09T13:42:02Z2011-01-09T13:42:02Zplaylists/matchlists empty in iTunes<div><p>Hendrick,</p>
<p>I've started completely over in an attempt to recreate the
problem.</p>
<p>Here's what I do:</p>
<ol>
<li>Create a matchlist in BT. I specified two seed songs and a
total of 20. The program creates the list<br>
which I named @BT-Trial.</li>
<li>I then toggle to iTunes where I see the playlist @BT-Trial, but
it is empty.<br></li>
<li>I toggle back to BT. The matchlist is there and includes 20
songs. Then after a few seconds,<br>
the matchlist disappears as if it never existed.</li>
</ol>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Saturday, January 08, 2011 12:17 PM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-01-09T21:35:43Z2011-01-09T21:35:43Zplaylists/matchlists empty in iTunes<div><p>Thanks for the logs.<br>
Let's try the following:</p>
<ul>
<li>start beaTunes</li>
<li><em>do not</em> switch back and forth between beaTunes and
iTunes</li>
<li>give it a second</li>
<li>manually sync (File menu)</li>
<li>let it finish the sync (status message at the bottom of the
window)</li>
<li>now create some matchlist</li>
<li>give iTunes some time to dump a new <code>iTunes Music
Library.xml</code> file</li>
<li>now finally take a look at what happened in iTunes and also
beaTunes</li>
</ul>
<p>Does the playlist now show up in both programs?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-01-11T21:58:33Z2011-01-11T21:58:33Zplaylists/matchlists empty in iTunes<div><p>Hi Hendrik...</p>
<p>I tried what you said below. Still didn't work. The playlist
shows up in iTunes, but is empty. The matchlist appears in BT and
is populated with song, then after a moment or so, is also empty.
When I tried to synch manually, BT tells me that it is already in
synch with iTunes.</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Sunday, January 09, 2011 4:36 PM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-01-12T08:45:13Z2011-01-12T08:45:13Zplaylists/matchlists empty in iTunes<div><p>Hi Clayton,</p>
<p>beaTunes uses a little script to add the songs to the playlist
in iTunes. It sounds like something is going wrong with this script
in your case. An example for this kind of script is attached. You
should be able to run it simply by double clicking it (in Windows
Explorer). All it does, is creating a playlist called "TestList"
and adding some songs (from your logs).</p>
<p>Can you please run this and let me know, whether it works and if
not, how it does not work? Any error messages? Screenshots?</p>
<p>Thank you,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-01-12T15:46:14Z2011-01-12T15:46:14Zplaylists/matchlists empty in iTunes<div><p>Henrick, I got the following error… Any idea what this is
about?</p>
<p>[cid:<a href=
"mailto:image001.png@01CBB245.DB088F90">image001.png@01CBB245.DB088F90</a>]</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Wednesday, January 12, 2011 3:45 AM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p>
<p>// Add your reply above here</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-01-12T18:48:42Z2011-01-12T18:48:42Zplaylists/matchlists empty in iTunes<div><p>2.16 I believe. I downloaded a new version yesterday.</p>
<p>Clayton King ...sent from my iPad<br>
2903 River Drive • Columbia, SC 29201<br>
Mobile: 512-750-8108 • Home: 803-376-8901</p>
<p>On Dec 13, 2010, at 9:34 AM, "hendrik"
<a>tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>
wrote:</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-01-12T19:07:16Z2011-01-12T19:07:16Zplaylists/matchlists empty in iTunes<div><p>Ah! At least we found the culprit!<br>
For some reason the iTunes automation server hasn't been installed
properly.</p>
<p>Please open a Command Prompt window and go to the directory
where iTunes is installed. If it is in <code>c:\Program
Files\iTunes</code> type:</p>
<pre>
<code>cd "c:\Program Files\iTunes"
iTunes.exe /regserver</code>
</pre>
<p>Now try to execute that <code>test.vbs</code> file again. Any
luck this time?</p>
<p>If not, please follow the advice in <a href=
"http://help.beatunes.com/kb/troubleshooting/failed-to-create-wsh-shell">
http://help.beatunes.com/kb/troubleshooting/failed-to-create-wsh-shell</a>
Did that help (i.e. can you create that test list with the
file)?</p>
<p>If not, I'd try to install a fresh copy of iTunes from the Apple
website and restart the computer, then try again.</p>
<p>Let's hope one of these steps will be successful!</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-01-12T21:48:45Z2011-01-12T21:48:45Zplaylists/matchlists empty in iTunes<div><p>Well, sadly, I've tried the first two suggestions you've made
and neither have worked. I'll work on reinstalling itunes and let
you know what happens....</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Wednesday, January 12, 2011 2:07 PM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-01-12T22:59:11Z2011-01-12T22:59:11Zplaylists/matchlists empty in iTunes<div><p>Hm... that's too bad.<br>
Is this your own machine? I.e. is it a regular home machine and not
a locked down work machine?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-01-13T12:22:43Z2011-01-13T12:22:43Zplaylists/matchlists empty in iTunes<div><p>Indeed! This is my home computer (laptop). Scripts used to work
in iTunes, but somewhere along the way, became broken. I didn't
realize Beatunes used scripting - I could have saved you much grief
in trying to sort this out.</p>
<p>I've been trying for several months to get scripting fixed, but
have had no success.. I've uninstalled/installed iTunes, Quicktime,
all Apple related software, etc., as well as re-registering
appropriate .dlls and programs. Very very frustrating!</p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Wednesday, January 12, 2011 5:59 PM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-01-13T12:37:00Z2011-01-13T12:37:00Zplaylists/matchlists empty in iTunes<div><p>Well, beaTunes (for Windows) uses scripting only for this one
thing: Adding songs to a playlist - as for some reason that is much
faster via scripting than via COM.</p>
<p>At this point I'm more or less guessing, but you could try to
re-install scripting by installing <a href=
"http://www.microsoft.com/downloads/en/details.aspx?familyid=47809025-d896-482e-a0d6-524e7e844d81&displaylang=en">
http://www.microsoft.com/downloads/en/details.aspx?familyid=4780902...</a>
However, since in theory scripting is already installed, perhaps
that doesn't work, either.</p>
<p>Sorry to not be of more help,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-02-02T21:16:04Z2011-02-02T21:16:04Zplaylists/matchlists empty in iTunes<div><p>Hi Hendrik -</p>
<p>I've recently purchased a new computer running Windows 7 64 bit.
Is Beatunes supported on this platform?<br>
when I run the installation program, I get a message "could not
create the Java virtual machine."</p>
<p>Clayton P. King<br>
2903 River Drive · Columbia, SC 29201<br>
803-376-8901 p · 803-753-0189 f · 512-750-8108
m </p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Thursday, January 13, 2011 7:37 AM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-02-03T13:38:22Z2011-02-03T13:38:22Zplaylists/matchlists empty in iTunes<div><p>Hi Clayton,</p>
<p>Windows 7 64Bit is supported. Most likely this is a path
problem.<br>
Into which directory (full path) did you install beaTunes?</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-02-03T16:17:35Z2011-02-03T16:17:35Zplaylists/matchlists empty in iTunes<div><p>Hi Hendrik - I accepted the default. C:\Program Files
(x86)\tagtraum industries\beaTunes-2.1.17</p>
<p>Clayton P. King<br>
2903 River Drive · Columbia, SC 29201<br>
803-376-8901 p · 803-753-0189 f · 512-750-8108
m </p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Thursday, February 03, 2011 8:38 AM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-02-03T16:53:26Z2011-02-03T16:53:26Zplaylists/matchlists empty in iTunes<div><p>Well, that should definitely work...<br>
Let's see.</p>
<p>Please open a command shell - you can do so on Win7 by clicking
on the Window-Symbol in the task bar and entering <code>cmd</code>
in the textfield right above it.</p>
<p>Then navigate to <code>C:\Program Files (x86)\tagtraum
industries\beaTunes-2.1.17</code> like this:</p>
<pre>
<code>cd "C:\Program Files (x86)\tagtraum industries\beaTunes-2.1.17"</code>
</pre>
<p>Then start beaTunes like this:</p>
<pre>
<code>beaTunes2.exe --l4j-debug</code>
</pre>
<p>This should start up beaTunes and generate a file called
<code>launch4j.log</code>. In the same directory there are also two
other files: <code>beaTunes2.l4j.ini</code> and
<code>beaTunes2.l4j.ini.template</code> - please send me all three
files.</p>
<p>Thanks,</p>
<p>-hendrik</p>
<p>PS: How much memory (RAM) does your new computer have?</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/42419462011-02-04T20:27:39Z2011-02-04T20:27:39Zplaylists/matchlists empty in iTunes<div><p>Well, Hendrik. It's healed... I have no idea what's going on,
but for now at least, all seems well.</p>
<p>Thanks for getting back to me.</p>
<p>Clayton P. King<br>
2903 River Drive · Columbia, SC 29201<br>
803-376-8901 p · 803-753-0189 f · 512-750-8108
m </p>
<p>-----Original Message----- From: hendrik [mailto:<a href=
"mailto:tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com">tender+ddbe0a7bbb959bcbca8f074ae869940b339a31261@tenderapp.com</a>]<br>
Sent: Thursday, February 03, 2011 11:54 AM<br>
To: Clayton King<br>
Subject: Re: playlists/matchlists empty in iTunes [Problems]</p></div>Clayton Kingtag:help.beatunes.com,2009-07-24:Comment/42419462011-02-04T23:28:06Z2011-02-04T23:28:06Zplaylists/matchlists empty in iTunes<div><p>Well... good, I guess :-)</p></div>hendrik