tag:help.beatunes.com,2009-07-24:/discussions/problems/13050-beatunes-was-unable-to-determine-the-puid-of-track-track-03-this-may-indicate-a-network-problembeaTunes: Discussion 2011-04-07T12:31:46Ztag:help.beatunes.com,2009-07-24:Comment/27586162010-08-31T11:08:06Z2010-08-31T11:08:06ZbeaTunes was unable to determine the PUID of track 'Track 03'. This may indicate a network problem.<div><p>Hi Colin,</p>
<p>it should be sufficient to allow outgoing traffic to port 80 for the domain <code>musicdns.org</code> You definitely don't need to accept incoming connections.</p>
<p>To verify what the issue may be, I'd disable the Mcafee firewall (but stay behind the router!), try beaTunes and see whether it works now. If that solves the issue, you at least know, which software you need to reconfigure. How exactly to configure it, you will have to ask the Mcafee people.</p>
<p>Hope this helps,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/27586162010-08-31T11:19:15Z2010-08-31T11:19:16ZbeaTunes was unable to determine the PUID of track 'Track 03'. This may indicate a network problem.<div><p>I have tried switching off Mcafee... no change</p>
<p>With it on I have tried getting the colour and bpm for songs and that works .. using online resources .. so not sure what I am doing wrong.<br />
The log is empty</p>
<p>It looks like it isn't mcafee.<br />
I will check the router</p>
<p>Any other ideas?</p>
<p>Colin</p></div>Colin Smarttag:help.beatunes.com,2009-07-24:Comment/27586162010-08-31T11:25:47Z2010-08-31T11:25:47ZbeaTunes was unable to determine the PUID of track 'Track 03'. This may indicate a network problem.<div><p>To get color and bpm through online resources you have to allow connections from beaTunes itself to <code>tunecortex.com</code>. Those data is not provided by musicip/musicdns/amplifind or through genpuid. In other words, it's a completely different mechanism. It also never leads to the PUID message you saw.</p>
<p>That said - the server for getting color/bpm from online sources it currently not operational anyway, so (right now) you wouldn't gain anything from <code>using online resources</code> for key/bpm/color.</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/27586162010-08-31T11:38:55Z2010-08-31T11:38:56ZbeaTunes was unable to determine the PUID of track 'Track 03'. This may indicate a network problem.<div><p>OK<br />
I was trying to check if it was just an issue with GenPuid, ( ie was I communicating ok from other modules of Beatunes) or a larger Beatunes / me issue.</p>
<p>So I have done the following:</p>
<p>1) Disabled Mcafee firewall ... No effect<br />
2) Reinstalled Beatune s ... No effect<br />
3) Checked Router ... no blocks on any items<br />
4) checked for any reference to Music DNS.Org or its IP address in Router or firewall</p>
<p>Should I get a reply from a Ping to MusicDNS.org ( 207.178.207.135)?<br />
I tried this and got timeout.</p>
<p>Is there any other diagnostic I can try?</p>
<p>Colin</p></div>Colin Smarttag:help.beatunes.com,2009-07-24:Comment/27586162010-08-31T12:04:28Z2010-08-31T12:04:28ZbeaTunes was unable to determine the PUID of track 'Track 03'. This may indicate a network problem.<div><p>Hi Colin,</p>
<p>So, I just checked and their server is up and running - meaning somewhere along the way something is going wrong.</p>
<ul>
<li>do you have any problems with <code>using online resources</code>, i.e. traffic that does not go to musicip?</li>
<li>in other words, is this only a musicip issue?</li>
<li>the actual server name is ofa.musicdns.org - I do get ping replies from there. do you?</li>
<li>to make sure it's not something completely unrelated, could you please send me your logs? <a href="http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatunes-logs">http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...</a> tells you where to find them.</li>
</ul>
<p>Thanks,</p>
<p>-hendrik</p></div>hendrik