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CSVPlayListExporter export to CSV problem

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Michael

30 Dec, 2020 01:10 PM

Hi

I am getting the following error when trying to export a playlist to CSV using the CSVPlayListExporter.groovy plugin

java.nio.file.AccessDeniedException

I have used this plugin successfully a number of times previously to export to CSV so not sure where the problem has arisen. Can anyone help?

1. Support Staff 1 Posted by hendrik on 30 Dec, 2020 01:23 PM

   

   Hi Michael,

   Please try again and then upload your logs via Help -> Upload Logs from within the app.

   Typically this Exception means that beaTunes is not allowed to read or write a file by the operating system.

   Cheers,

   -hendrik

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2. 2 Posted by Michael on 30 Dec, 2020 05:35 PM

   

   Hi Hendrik
   Many thanks for your response - I think I have now uploaded the logs

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3. Support Staff 3 Posted by hendrik on 30 Dec, 2020 08:42 PM

   

   Hi Michael,

   got your logs.

   So you're trying to export a playlist as CSV to C:\Users\micha\Documents\Xmas Alternative.csv.

   1. Any chance the file already exists?
      
   2. Are you running some kind of anti virus software that could be the cause of this?

   Cheers,

   -hendrik

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4. 4 Posted by Michael on 30 Dec, 2020 09:32 PM

   

   Hi Hendrik

   I was actually trying to export to C:\Users\micha\Documents\HMS CSI Full.csv but may have tried to do that other one previously. I'm pretty sure there is no file that already exists and I've tried different names but got the same error

   I have Avast antivirus but I did have this previously when I was able to successfully export to CSV

   If I go to Edit -> Preferences -> Plugins it looks like the CSV Exporter plugin is disabled - could this be part of the issue? And it doesn't look like there is an option to enable it?

   Thanks

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5. 5 Posted by Michael on 01 Jan, 2021 11:36 AM

   

   Hi Hendrik - just as an update I tried disabling my antivirus and it worked, thanks!

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6. Support Staff 6 Posted by hendrik on 04 Jan, 2021 06:53 PM

   

   Great!

   For my information: Which virus scanner was this?

   Thanks,

   -hendrik

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7. 7 Posted by Michael Wood on 05 Jan, 2021 08:09 AM

   

   Hi Hendrik - it was Avast

   Sent from my iPhone

   On 4 Jan 2021, at 18:53, hendrik <[email blocked]> wrote:

   

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8. Support Staff 8 Posted by hendrik on 05 Jan, 2021 10:28 AM

   

   Thanks!

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9. hendrik closed this discussion on 05 Jan, 2021 07:42 PM.